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All support issues are associated with user accounts. This allows our support, subscription management, shipping center, and technical staff to best work together to answer your request - so that none of our communications are lost and everyone is working with the same body of information! In addition, you'll be able to easily track and manage your own issues, and interact with our customer support staff, from your My Account page.

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To create your new issue please complete the form below. To attach files to this issue, complete the form, then when the issue is displayed click on "Attach File". If you have questions about a particular order, please include your ORDER NUMBER in the form below.
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NEWS & NOTES

BackpackingLight.com's Online Customer Support Center provides one place where you can track, review, monitor, and manage all of your customer support issues. Due to the extremely high incidence of lost or misplaced email resulting from email application and server failure, spam filter restrictions, and the potential for transmission of viruses through email, we use text-based email only for notifying you of changes made to your customer support issues.

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COPYRIGHT ©2003-2011 BEARTOOTH MEDIA GROUP, INC. | U.S. Library of Congress Serial Registration ISSN 1537-0364
BACKPACKING LIGHT® and the FEATHER/MOUNTAIN icon are registered trademarks granted for exclusive use to Beartooth Media Group, Inc.
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