Rating: 4 / 5
To conclude my current trio of reviews of Gear retailers and their customer service----
STP is not bad at all---it's where I normally get my heavily discounted hiking, ski and cycling socks and for that matter I've gotten great deals on backcountry skis and any number of sunglasses (hey, Spy and Native Hardwear at close to 70 % off!), wind and softshell jackets and various trailrunners. One just needs to be patient and eventually many things (inc. things you probably don't even need---the basis of a well stocked gear closet ) will fall into your lap. However, it is not a general source for lightweight primary gear, except occasionally, when they have goods from a company like Golite. I've never had trouble returning things, although you generally have to eat return shipping (sometimes, even when I think it's debateable who should be paying, due to particular circumstances). They've toned down the Christian prosletizing of their earliest days (this may or may not be an issue for many of you). One can almost always find a coupon on the web for STP that either will further discount items or cover shipping (which tends to be on the high side for an internet retailer IMHO). It helps to research some of the merchandise, off site, as many of STP's descriptions are scanty or sometimes inaccurate----this is a side effect of STP moving so many different kinds of merchandise, as quickly as they can ---so I can't come down to harshly. It is nice that their website offers various search options---my favorite being an A-Z shop by manufacturer search. Loads fast, too.
I give STP a "5" for variety of goods and entertainment value, a "3" for their policies and a "4" for taking too much of my $.
Now get out and start consuming!