Rating: 5 / 5
We had a short term need for a bag and pad we could use at Philmont, and the Scout was on a budget. We looked around and called Big Agnes. They had a demo bag come in the next day, and they called back as they said they would. They also claimed to have a companion fitting bag, but I think it was actually either a new pad labeled as a Demo, or a Demo they had never used. (The pad looked nothing like any other lightly used demo we had purchased, it was too perfect, looked brand new, and fit too nicely in the bag).
They gave us a break on the price, and shipped it out quickly. They were very responsive to inquiries, and there was significant knowledge about their products provided, with no pressure to buy any particular product.
Their customer service is top notch.