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Eureka! (Johnson Outdoors)

in 1 - COMPANIES (Customer Service)

Average Rating
5.00 / 5 (1 reviews)

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Laurie Ann March
( Laurie_Ann )

Ontario, Canada
Johnson Outdoors Eureka! on 12/11/2006 08:36:55 MST Report Post Print

Rating: 5 / 5

Eureka! has excellent customer service. Last summer one of my closest friends had a piece of gear fail (a pack) and then had someone repair it so that we wouldn't miss the next trip . Figuring that the repair had covered up the defect she wasn't going to contact Eureka! about the failure or try and return it.

I talked her into emailing Eureka! and they told her that they would send her a new pack. No questions asked.

I had a Eureka! tent pole crack and same thing - the staff was friendly and the pole replaced quickly and without hassle.

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