Rating: 5 / 5
And many of the small companies as well. I have personally have owned so many MSR/Ridgerest/Cascade Designs products that I've lost count. I also run a small program that uses a fleet of whisperlites, XGKs, Ridgerest Pads and Dromedary Bags.
Throughout my 15+ years of experience with this company, I have never been anything but pleased with the timeliness and responsiveness of their customer service department.
I have had a few complex issues...a plugged Dragonfly fuel line, a broken pole from a camprest chair and some dromedary leakages. They have all been resolved fairly and quickly. I never felt let down and I really appreciate their willingness to be helpful.
Perhaps most impressive is that now I can send an email and receive a response within 48 hours. Sometimes I'm just requesting something odd, like spare stove bags, and it still gets a rapid response.
With all the outdoor companies that I deal with in my profession, MSR rules the roost in terms of their customer service.