Rating: 5 / 5
Patagonia is my bell weather for gear. I am looking into wool base layers and they didn't have one in stock in the color I wanted (eyes geting older means red or yellow is better for finding gear at dusk or night, and not leaving it behind). When I clicked on the place an order or buy button a pop up said to call their 800 number to see if there was one in stock at a store location rather than the Internet stockroom.
I called, they answered, in a minute they told me they would take the order over the phone, have it drop shipped from the store on the next business day and it would be to me within 2-3 business days.
On top of that, the Patagonia assistant on the phone had just done the PCT this last summer, knew all the UL gear stuff I needed to find out about and knew the area I live in. He turned me on to a product which he said would be as good or better than the merino wool top for what I needed in this area, especially in the summer -- since we have a range of highs through the year from 40 to 100+ F.
And, next time he comes through on the PCT he is gonna stop in and say hello, get a shower, etc. because the Post Office and PCT crossing is just a mile from our house it turns out.
Finally, he uses BPL for info and referred me to the BPL site, before he knew I was a member of the site. Cool.