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Basegear.com

in 1 - COMPANIES (Customer Service)

Average Rating
2.86 / 5 (7 reviews)


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Craig Shelley
( craig_shelley )

Locale:
Rocky Mountains
Basegear.com Online Retailer on 12/01/2006 07:24:21 MST Report Post Print

Rating: 5 / 5

I've ordered from this company a few times. I haven't had any problems. They tend to have very good prices on at least some items.

paul johnson
( pj )

Locale:
LazyBoy in my Den - miss the forest
easy to do business with on 12/02/2006 05:31:00 MST Report Post Print

Rating: 5 / 5

ditto on prev. reviewer's comments.

shipment is fast. no problems. good company to do business with in my experience.

John Goodin
( jdgkeg )

Locale:
Western Slope of the Sierra
Read the Fine Print on Return Policy on 12/19/2007 19:32:30 MST Report Post Print

Rating: 1 / 5

Basegear has an over the top policy on returning "baselayers", i.e. they're unreturnable. Their return policy on baselayers is buried down in their return policy statement and it should be, in my opinion, much more apparent and disclosed with the product description for baselayers.

I purchased a Mountain Hardware Baselayer Bottom but the material didn't match my expectations- never worn, still with tags and in box, but such a thing can't be returned or exchanged at Basegear. So be sure to read their fine print before purchasing products from Basegear.

Guy Laden
( GL )
So far so good on 11/11/2008 16:05:11 MST Report Post Print

Rating: 5 / 5

Have shopped with them twice.
Good prices. Next day shipping. Good overseas shipping rates. Got large orders right.
Selection could be better.

Edited by GL on 11/11/2008 16:06:31 MST.

sandy boyd
( sandylwes )

Locale:
eastern washington
return policy sucks on 04/01/2009 17:48:54 MDT Report Post Print

Rating: 1 / 5

Bought an osprey pack, had a hole in the mesh, fought with BG about a refund, finally got them to agree to pay for shipping to return it to Osprey, Osprey sewed the hole closed
( I could have done that!) Now the mesh pockets are fraying where they are sewn to the zipper. Plus I see wear on the bottom of the pack where the frame is covered with fabric, even though Im careful where I set it. Bummer Osprey and Basegear!!!!!

Shop Osprey products at GearBuyer
Morgan Liaw
( happymomo )
Buy & Price were Good, Return is a BIG Problem on 08/27/2009 14:43:01 MDT Report Post Print

Rating: 2 / 5

One of the item came defective. I emailed basegear for exchange, they said that I need to pay my own return postage, it is not my fault the item had manufacture defectives. The item is only few bucks above the postage price so it's really not worth to send back. I think that is just not right!

David Olsen
( oware )

Locale:
Steptoe Butte
Pay shipping to return defective item on 01/07/2010 14:48:45 MST Report Post Print

Rating: 1 / 5

They sent a match safe that was too
short to hold matches. I had to pay
$2 in shipping to get a $4 refund.

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