Rating: 5 / 5
I bought a exped downmat 9 in 2007 and have been using it every winter since for cold trips. Prior to this years trip to Denali I noticed a leak along the edge of the pad where the top is laminated to the bottom. I emailed the service number and they were quick to respond and gave me an RMA. After inspecting the pad they offered a replacement. Given that I had already bought a replacement for the trip I asked them if I could have one of the new synmat UL pads for milder winter conditions and spring/fall. They were happy to send out a new pad and were nothing but helpful. If you are looking for a very comfortable pad and can't deal with very thin sleeping pads, definately check out the exped line of pads.