Rating: 5 / 5
I ordered a blast 26 from Joe back in January and he provided excellent customer service, exceeding my expectations in spite of a huge influx of orders in 2010. The pack was delivered when promised and I received it in two days after it was shipped.
I experienced a failure in the pocket drain eyelet due to an anomaly (the pack is extremely well built). Joe responded quickly to my email, asked me to send it back, turned the repair around in a day, and had in back in my eager hands in less than a week. In addition, he refunded the shipping $ that I spent to ship it to him across the country.
Joe provides quality gear and fully stands behind his product! I won't hesitate to order from him again!