Rating: 1 / 5
Bought an alpinist jacket made from Event. The cuffs absorb water and seeped water into the inside of the jacket when exposed to any rain. Your shirt / sweater etc. was guaranteed wet within just a few minutes in the rain.
I contacted customer service. Took a week to respond - they said to return it for repairs. Due to a time crunch (which they knew of) I couriered the jacket to them at a cost of $55. They promised to repair it right away and get it back to me as I was leaving on a trip that required a waterproof shell.Despite that the day the parcel was to arrive they closed the store and went out to do errands without leaving a note to drop the parcel next door (which they told me any good courier service would have known to do). I tracked the parcel and arranged a delivery the next day. Then their repair people were off till the next week so the jacket sat another four days. They said they would repair it and have it off to me Tuesday. They did ship it to me Wednesday ... by UPS ... listed as new merchandise. So I got hit with a $50 GST and tax bill (to Canada) which means I paid taxes on the item twice. Plus UPS left the package at the depot and it arrived the following week ... 2 days after I left on my trip.
Well that does happen. UPS's error was not their fault ... BUT the item was returned with the exact same problem I had sent it in to be repaired for. The cuffs still soak in the water ...
when I contacted the company to see if they would reimburse the taxes I was charged or any of the shipping they never replied even though they say 'free repairs.'
When I contacted to see if I could return or exchange the jacket they told me they tested the jacket, it was fine, no one else had complained, therefore I had no complaint, they would do nothing.
So much for their 'satisfaction guaranteed' promise!
I tested the jacket again. After one second exposed to 'rain' (simulated) the cuff edge begins to seep water inside the cuff. If you wear the jacket walking in rain it soaks in 1 - 2 cm worth of water (inside the cuff edge). Guess this is normal and acceptable to Wild Things Gear. It isn't to me. I replaced the jacket - tested my replacement - it is fine, does not leak / seep at all.
If anyone wants a $450 jacket that soaks through but is 'totally fine' according to the manufacturer, let me know, I have one gathering dust!
My rec - don't buy this product!