Rating: 5 / 5
In getting ready for a winter hike I decided to use Vapor Barrier clothing to stay warm. In my research I came across RBH. I ordered pants and socks first and in my error ordered the wrong size of both. Nancy was extremely helpful in working through my issues and ordering the right size socks and a medium instead of large pants. As it turned out the medium was also not right for me. This is really were they went above and beyond, taking an interest in my hike and time frame and working quickly with just a series of questions and a couple of digital pictures, to volunteer to sew me a custom pair of pants. I also ordered a jacket from them as well. RBH has been one of the best companies I have ever dealt with in terms of customer support and responsiveness. Regardless if this pair of pants does the job for me, when they arrive, they have gone the extra mile.