Rating: 5 / 5
I called in and told them I tore a Jacket on a tree backcountry skiing..... sent it in.... they sent me a new jacket free of charge.... (DIDN'T expect that at all)
2nd- Ran into an arc'teryx rep.... was wearing a covert hoodie (fleece).... they commented as it had VERY light pilling, that if I wanted I could send it in for a free replacement....
SERIOUSLY, fleece will pill if used... that's wear and tear, not warranty... but certainly makes me feel MUCH better about their prices.... I LOVE their product line and its overall fit/appearance/quality.... they are quickly filling up my closet (4 jackets, a fleece, a pack, shorts, pants, shirts, hats) ..... I've not had a single issue other than the tear which was my fault, so I'm guessing its easy for them to stand behind their products