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in 1 - COMPANIES (Customer Service)

Average Rating
1.00 / 5 (1 reviews)

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Western Michigan on 06/22/2013 07:19:44 MDT Report Post Print

Rating: 1 / 5


Read the BB Business Review BELOW before you decide to purchase ITEMS from this company.

BB Business Review


This Business is not BBB Accredited
W Jewell Ave Ste 107
Lakewood, CO 80228-4172

Better Business Rating F on a scale of A+ to F

Brief Overview

On 03/04/2013 this company's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure to respond to one or more customer complaints filed with the BBB, failure to eliminate the underlying cause of complaints on file with the BBB, and unresolved complaint(s).
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered 123Mountain's rating include:
• Length of time business has been operating.
• 40 complaints filed against business
• Length of time business has taken to resolve complaint(s).
• Business has failed to resolve underlying cause(s) of a pattern of complaints.
• BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.

Your BBB has identified a pattern of complaints against this business. Specifically, consumers allege errors in shipping orders fail to be rectified by the business, that the business website advertises products as available when they are not, and the business then charges consumers a cancellation fee after an order is placed for an item not in stock. Your BBB requested a meeting with the business, but the business failed to respond.

Customer Complaints Summary Read complaint details
40 complaints closed with BBB in last 3 years | 34 closed in last 12 months

Complaint Type Total Closed Complaints
Advertising/Sales Issues 7

Billing/Collection Issues 3

Delivery Issues 13

Problems with Product/Service 17

Guarantee/Warranty Issues 0
Total Closed Complaints 40

Edited by KENLARSON on 06/22/2013 07:23:25 MDT.

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