Rating: 5 / 5
I bought two pair of Darn Tough's 1/4 Mesh Merino socks in size Large on closeout at an internet retailer. After wearing one pair for a short, 8-mile hike, a hole formed by the big toe on my right foot. I contacted Darn Tough about this less-than-satisfactory performance via email.
Within a day, I received a reply from a Darn Tough customer service rep named Roland. He told me that this was a problem they had identified with this particular sock and had since doubled the knitting in that area. He then gave me an address to send my socks to for a replacement.
Well, I shipped 'em off, and a week later, I have two new pair of socks with a much more reinforced toe. I'm thoroughly impressed with Darn Tough's level of service and look forward to buying more socks from them in the future.