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Darn Tough Vermont Socks Customer Service

in 1 - COMPANIES (Customer Service)

Average Rating
4.50 / 5 (4 reviews)

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Miles Barger
( milesbarger - M )

West Virginia
Darn Tough Vermont Socks Customer Service on 05/02/2007 17:51:47 MDT Report Post Print

Rating: 5 / 5

I bought two pair of Darn Tough's 1/4 Mesh Merino socks in size Large on closeout at an internet retailer. After wearing one pair for a short, 8-mile hike, a hole formed by the big toe on my right foot. I contacted Darn Tough about this less-than-satisfactory performance via email.

Within a day, I received a reply from a Darn Tough customer service rep named Roland. He told me that this was a problem they had identified with this particular sock and had since doubled the knitting in that area. He then gave me an address to send my socks to for a replacement.

Well, I shipped 'em off, and a week later, I have two new pair of socks with a much more reinforced toe. I'm thoroughly impressed with Darn Tough's level of service and look forward to buying more socks from them in the future.

Shop Darn Tough products at GearBuyer
Roger Caffin
( rcaffin - M )

Wollemi & Kosciusko NPs, Europe
Boot socks - indestructable on 05/06/2007 03:53:22 MDT Report Post Print

Rating: 5 / 5

I got a pair of the DTV boot socks in a BGT Test. I gave them hell for four months. It didn't seem to have had any effect on them.
Roland B is a very helpful guy too.

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Steve .
( pappekak )

Prompt Warrantee Turn Around on 10/30/2007 10:44:55 MDT Report Post Print

Rating: 5 / 5

Had a small hole form on the ankle of one of my Darn Tough Full Cushion Boot socks that I use mostly for fishing. Surprising since I have a pair of Micro Cushions that I have hiked the heck out of with no problems at all.

I contacted Darn Tough via their website and received and email from Roland Beliveau in customer service in under 24 hours. I returned the socks via USPS and had a new pair (same size, same color) at more door step in under a week.

Price comparison from GearBuyer: Darn Tough Boot Socks - Men's priced at: $13.62 - $22.00
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Jim Carr
( jcarr )

Humboldt County
No call back on 07/19/2010 14:18:58 MDT Report Post Print

Rating: 3 / 5

I bought some half cushon hiker socks and on the first trip got a blister under my big toe. I called them and left a message on their voice mail with my number and never got a call back.
I do like how they fit and feel so I'm going to keep trying them.

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