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AntiGravityGear (AGG) Customer service

in 1 - COMPANIES (Customer Service)

Average Rating
5.00 / 5 (8 reviews)


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Jaiden .
( jaiden )
AntiGravityGear (AGG) Customer service on 03/10/2007 21:35:21 MST Report Post Print

Rating: 5 / 5

My neoprene pot cover had a bad zipper which was stuck closed. The folks at AGG sent me a replacement immediately with a prepaid return envelope so they could research what went wrong. I was very impressed!

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joe tittiger
( tittiger )

Locale:
on the road
Great service on 05/31/2007 12:46:31 MDT Report Post Print

Rating: 5 / 5

Ordered some 8 0z alcohol containers -- the company tried to talk me out of spending the money and gave me some suggestions on how to improvise them instead.

I finally talked them into accepting my order and which was promptly shipped for a reasonable shipping/handling fee.

Richard Nelridge
( naturephoto1 - M )

Locale:
Eastern Pennsylvania
Antigravity Gear Customer Service and Manufacturing on 08/23/2007 11:11:23 MDT Report Post Print

Rating: 5 / 5

Having just purchased one of the new BPL FireLite 550 Ti Pots I was interested in the Caldera Cone Stove for the pot along with the Antigravity Gear Caldera Kitchen. Trail Designs maker of the Caldera Cone Stoves determined that though the BPL 550 fit the Cone for the BPL 500, the BPL 550 would perform about 15% better with the Brasslite 600 cone.

So I discussed the situation with George of Antigravity Gear. We checked and found that the Caldera Cone for the Brasslite 600/BPL FireLite 550 would fit into the Zip Lock 4 cup screw top container that he uses in his Caldera Kitchen. But, though the cone would fit, the top could not screw onto the container. George made up a special Caldera Kitchen for me that would house my Caldera Cone with all the other contents; the package was made to hold everything tight so as to not slip.

George made a special larger silnylon Stuff sack to house the Zip Lock 4 cup screw top container, Brasslite 600/BPL FireLite 550 Caldera Cone, Caldera Alcohol Stove, Alcohol Bottle, BPL 550 Ti Pot, BPL 550 Pot Cozy, and a Cozy for the 4 Cup Zip Lock container.

George made up this very flexible system for me the day that I ordered it and shipped it the same day. I received the package via Priority mail 3 days after I placed the order. Great customer service, with a great product (extremely well made) that was shipped extraordinarily quickly.

The kit that George made is/will be available for others if they need or want one.

Rich

Edited by naturephoto1 on 08/23/2007 11:12:39 MDT.

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Kyle Hetzer
( Ghost93 )

Locale:
Western MD
Beyond Expectations on 01/01/2008 15:06:30 MST Report Post Print

Rating: 5 / 5

Back in in late Feb of 2007, I ordered a 3 cup pot and corasponding calderia cone. About a day later I got a call from AGG saying that unfortunately they were sold out of 3 cup caldera cone system, and that they were inbetween runs. After I told TinMan that I was headed out on the AT for a thru he said he could send me the 2 quart system at no additional cost. When the packaage latet came, I recived the 2 quart caldera cone, pot cozy, 2 fuel bottles, a Tin Man stove, and a short note from tinman about hte order. This was beyond any expatition I had. AGG went, in my opinion, above and beyond what needed to be done.

John Hudler
( joncarol )

Locale:
Rocky Mountains
Great folks to do business with on 01/02/2008 06:14:04 MST Report Post Print

Rating: 5 / 5

I have purchased two Caldera cones, some other misc items and enough tail food to do the Colorado Trail for 2. I have been most impressed with the service and the friendliness of the staff when speaking with them on the phone. The orders arrived promptly and the quality was excellent!

Edited by joncarol on 01/02/2008 06:16:09 MST.

Lynn Tramper
( retropump )

Locale:
The Antipodes of La Coruna
top notch on 01/08/2008 13:48:24 MST Report Post Print

Rating: 5 / 5

AGG and Trail Designs both provide fantastic customer service AND top notch lightweight gear. Their response time to my email questions is almost instantaneous and they take customer feedback seriously. I can't recommend their products enough...

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Barnett Childress
( Barnett_Childress - M )

Locale:
New England
Great Service & Products on 07/01/2009 12:34:15 MDT Report Post Print

Rating: 5 / 5

George & the folks at AGG are great. I've purchased several items over the years and have been very happy with everything.

Called and spoke about the Caldera stoves, cozys, etc. Had all of my questions answered and got some great advice as well.

David Moreno
( nerrek2000 )

Locale:
North East Ohio
AntiGravityGear on 05/26/2014 11:15:46 MDT Report Post Print

Rating: 5 / 5

I've ordered from AGG 3 times.

Items were always exactly as described, prompt order confirmation, and handling times.

Customer service was honest enough to discuss an item with me which kept me from wasting the money for an item that wouldn't fit my needs. It cost them an order, but were more than happy to loose the business on that item in order to keep a great business ethic.

Couldn't be happier with them.

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