Rating: 5 / 5
In January, I had ordered a Patagonia Synchilla fleece vest for my wife (this particular color had caught her eye), from Moosejaw. The order was accepted and supposedly mailed. After about 2 weeks of not having received the package, I wrote an e-mail to the customer service dept. They apologized and said that it in fact had not been mailed. They special ordered it from Patagonia, it was supposedly shipped, but long story short, Patagonia was out of the size/color I ordered and were not getting any more in. Fast forward to a month later... this past week I get a call from Moosejaw... Patagonia had called them, they had somehow came up with a few of the vest in the size/color I wanted and they wanted to know if I was still interested, if so they would ship it out. I was and my wife is a happy girl. I thought this was an example of terrific f/u on a blown order by both Moosejaw and Patagonia.