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Marmot Marmot

in 1 - COMPANIES (Customer Service)

Average Rating
5.00 / 5 (2 reviews)


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Matt Eckhart
( matte580 - M )
Marmot Marmot on 02/28/2007 21:47:25 MST Report Post Print

Rating: 5 / 5

I was moving so I decided to save space and take my marmot bag out of the cotton storage sack and put it in the compression sack just for the move. When I went to unpack I could not find the cotton storage sack anywhere so I think I accidently threw it out. I called marmot to purchase a new one and I explained what happened and they sent me the marmot cotton storage sack for free. They didn't ask for any proof of purchase or serial number of the bag or anything, just plain free! A+++

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Elliott Wolin
( ewolin )

Locale:
Hampton Roads, Virginia
Replaced Precip jacket with flaking coating on 05/02/2011 15:08:23 MDT Report Post Print

Rating: 5 / 5

The coating on my Precip jacket started flaking off around the neck and shoulders (my wife's is fine, purchased the same time, used about the same amount which is not much).

Got an RA number, shipped it back, brand new jacket arrived a few weeks later.

Edited by ewolin on 05/02/2011 15:09:26 MDT.

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