Rating: 5 / 5
I recently bought a tent from Sierra Designs. I set it up in my backyard when a storm rolled through to test it out. It leaked everywhere. I sealed the supposedly taped seams and it leaked again. I emailed Sierra Designs about the problem and they immediately sent me a response aplogizing and stating that wasn't normal. They asked for my address and sent me a prepaid FedEx shipping label. They tested the tent, concluded that the laminate was defective and sent me a new tent free of charge. This is EXCELLENT customer service, especially from a larger company. I will definitely consider them again based on this experience. BTW, the new tent is great.