Reader Reviews

Add your own review

Pro Lite Gear customer service

in 1 - COMPANIES (Customer Service)

Average Rating
4.93 / 5 (28 reviews)


Display Avatars Sort By:
Acronym Esq
( acronym.esq )

Locale:
TX
The best order is the boring order on 07/22/2010 17:11:28 MDT Report Post Print

Rating: 5 / 5

Ordered Rab Generator jacket from PLG on the 19th. Got a great price and free shipping. Received correct order on the 22nd (3 days!). The PLG website correctly listed the weight of the jacket according to my scale.

Very pleased to add another 5 to the PLG reviews.

acronym 7/22/2010 6:10 PM

Shop Rab products at GearBuyer
Alvie Morton
( rootball )

Locale:
West Port
Prolite Gear Review on 08/10/2010 16:47:14 MDT Report Post Print

Rating: 5 / 5

Its good to deal with a reputable company. Good prices. Quick shipping. I would recommend them.

Shop ProLite Gear products at GearBuyer
Jonathan Liew
( jon720 )
Great company on 12/25/2010 01:53:54 MST Report Post Print

Rating: 5 / 5

They have good taste in that what they sell are probably a collection of the best performance gear in current market.

Their sales are good, but their price match policy is priceless.

Customer service are incredibly helpful, communication are clear and precise, returning of emails are swift.

I have once make a big purchase from them to be shipped oversea expecting to get nailed for tax and custom. But to my surprise it turned up at my doorstep flawlessly. ProLite worked some *ahem* magic without asking. Can't speak highly enough of them!

Mark Primack
( Bufa )

Locale:
Cape Cod and Northern Newfoundland
Quick correction on 05/04/2011 12:51:54 MDT Report Post Print

Rating: 5 / 5

I had already placed a web-site order over the weekend and paid extra for second day shipping when I decided I needed a few more things for an upcoming venture. As the package was being prepared but wasn't out yet, they included the extra items for no extra charge in the two day shipping box. But when it arrived, it one of the items was incorrect, briefs instead of bottoms. I called and within a minute they said that the right item would go out today and that they would email me a slip to return the incorrect items. Excellent service, much appreciated.

Mike H
( mikehaf )
Mixed Feelings on 06/20/2012 22:46:14 MDT Report Post Print

Rating: 3 / 5

This store appears to have great prices and a large stock of high quality light weight gear.

I was looking to buy a jacket and found the salesman helpful and knowledgeable. With the relatively volatile pricing of outdoor gear, I asked whether or not a jacket price could be reduced commensurately with a very similar jacket on sale from another manufacturer (also at prolitegear). While I admit I was haggling somewhat, the salesman got defensive and more or less said he could care less if I bought it, and that it would sell itself. When I mentioned the jacket was cheaper somewhere else in a different color, he said he wouldn't price match it and didn't care to look into it.

In the age of information, I feel that the best traits in an online retailer are either the return flexibility (REI or Backcountry), or the absolute best deals possible. Since I've read that prolitegear often has coupon discounts, I was somewhat discouraged at the salesman's reaction to my question about pricing. In the future, I'd be fine buying something from them, but only when they are the absolute best price. Otherwise, I'll stick with better return policies and better deals.

Edited by mikehaf on 06/20/2012 22:47:28 MDT.

Craig Delger
( cdelger )
Response to Mike H - Mixed Feelings Review on 01/30/2013 12:20:31 MST Report Post Print

Rating: 5 / 5

To: Mike H,

I am the owner of ProLiteGear.com. I just now read your review. I take this matter very seriously.

I have spoke with every employee involved. 3 of them sit next to each other and they all recalled your phone call with our store because they discussed it at length after it happened. I don't want this to blow up into a big deal, but those 3 employees all recall things transpiring differently than what you have posted on this forum.

I ask that others reading Mike's review consider that the review from Mike is in stark contrast to the experience that every one else has experienced.

Mike - feel free to contact me if you would like to discuss this over the phone. I look forward to improving your perception of ProLiteGear.com.

On a related note, I have started a new thread to discuss what traits BPL members consider important in a online store.

You can find that thread here:

http://www.backpackinglight.com/cgi-bin/backpackinglight/forums/thread_display.html?forum_thread_id=72891&skip_to_post=621237#621237

James Walton
( Backcountryasm - M )

Locale:
south
Awesome customer service; even with a bump on 02/08/2013 12:06:03 MST Report Post Print

Rating: 5 / 5

It certainly looks like its been a while since anyone has posted any reviews of this company. I narrowed my search for a new sleeping bag and found Nick to be a knowledgeable person that helped me make a decision. We are all price conscious so I purchase a different bag than what I what I was looking for but based on his help I was extremely satisfied with decision. Emails were immediately sent and I waited for the bag to arrive. After a week and no arrival I called and spoke with Nick again. Let me tell you, I specially like to be able to speak to the same person instead of getting someone in Bangladesh every time I call. After it turns out, the bag ended up being on backorder with their vendor. Although I would classify as an error in Pro lite's behalf, I understand that suppliers can easily throw you a curveball ( I am a builder and deal with supply issues all the time). OK, a mistake has occured, it happens all the time and when it does do we measure the service based on occurrences out of someones hands or de we measure the service based on the persons attentiveness and eagerness to satisfy the problem. Nick hands down totally took care of the problem, acknowledged the issue immediately and we decided to go with my original bag selection. To boot, they sold me the more expensive bag at the discounted price of the first bag. Great way to do business. Received my shipping information within an hour of our completing our conversation. Would absolutely recommend to any one.

Will Newton
( Newts )

Locale:
Bay Area
They know what the hell they're doing on 08/06/2013 22:21:10 MDT Report Post Print

Rating: 5 / 5

Every time I've ordered from ProLite I am pleasantly surprised by how quickly my order ships, and how transparent the process is. Their sales staff is knowledgeable and courteous, and the one return I've ever had to make went swimmingly.

The icing on the cake is the video series hosted on their site and on their YouTube channel, where Brad Baumann runs over the features of their latest offerings. I find this helpful for two reasons. First, seeing shelters set up and packs filled gives one a much better understanding of their capabilities.

Second, Brad is a sturdily built guy, as am I (and, I suspect, as are many BPL members) and without any offense intended to the Hendriks and OutdoorGearLab guys of the world -- these last are particular offenders in the "I'm gonna ding this jacket a star because it's baggy on my 120-lb frame" department -- it is incredibly refreshing to see UL gear reviews that acknowledge that some of us just volumetrically need bigger shelters and XL clothing and shows how we fit in the available options. Enthusiastically recommend the company and crew.

(1)(2)(Show All)

Add your own review