Rating: 5 / 5
I wholeheartedly agree with the above posts. The ProLite Gear team was extremely helpful both before my order and after a return.
When I ordered two Integral Designs eVENT Thru Hiker Jackets during a really good sale, I called to see if they had any green left. They did not, but they called Intergral Designs and found out there was a shortage of green eVENT fabric for manufacturing, thus creating a supply shortage. They called to let me know all this, and that they could call me back when they get the next shipment.
I also ordered two Integral Designs eVENT pants (my wife and I just moved to the PNW - can you tell we're a little paranoid about rain? =) ). Anyway, I returned the XL because it was too small, but I felt like the XL was identical in size to my wife's L, and mentioned it in the return order. Well, one of ProLite's guys tried on all the L and XL pants in the store, agreed that they were all the same size, and so re-labeled all the XL as L. They also called ID to inform them of the problem (ID claimed to be having some manufacturing issues with sizing). Again, they called me back to let me know what had happened, and that they had fully refunded the pants (and restoring my self-identity as someone who can still fit size XL pants!).
You just don't get that kind of service at the big box stores!