Rating: 5 / 5
Unfortunately a beach dwelling rodent totally destroyed the top pocket of my Osprey Atmos 50 pack. Boy, was I mad. Later I made peace with him: after all I was camped in his home. Later that year I invested in some odour-proof Aloksaks to keep my fruit and nut mix in.
Anyway, I eventually got around to contacting Osprey for a replacement. CS Manager Blair Volpe bent over backwards to get me one rush and at a very fair price. He also threw in a couple of freebie titanium frame couplers so that I could upgrade my pack. So here's a "5" for Osprey!
Tip: NEVER use UPS for rush service. FedEx charges are far more reasonable. The Osprey default shipping method is FedEx.