Rating: 1 / 5
I initially found this business while i was at work on my cell phone (samsung galaxy s2) i went ahead and ordered what i thought was 2 yards of 1.5oz cuben. when i went to check on my order on my home computer, i realized i had only ordered 2 linear feet! The product descriptions didnt come up on the mobile site. it was easily sorted out, but i still felt that because the mobile version of his sight misrepresented the product, that i was getting one pulled over on me. not a big deal, mistakes were made and communication was quick, if not pleasant.
I waited a few days and recieved a package in the mail, which contained 2 yards of .75oz cuben, which i hadnt ordered. i immediately emailed lawson and stated my problem. i offered to pay for the product or to send it back. he told me to keep it and he would ship out the correct product the next day. i thought great! i have some lightweight fabric i can play with and get the feel of and then i can play with the heavier stuff to see what i like. it has been 16 days since he was going to ship it. i emailed him letting him know that i hadnt recieved what i had paid for and that i wasnt amused. He got to be very defensive and insulting towards me as a consumer. going so far as to tell me that i was "just that kind of person that is never satisfied" and "i should have given you a refund from the beginning". I feel that while he wasnt in the wrong completely, he should have at least accepted some responsibility as a small business owner and fixed the mobile version of HIS website. so at this point, my rating of him is a solid 1. 1 for shipping the wrong product, 1 for horrible customer service, and 1 for not being able to act like an adult during a transaction process that should be quick and clean. i will not be doing business with him again. Any questions or comments on this review can be emailed to me or PM'd to me through BPL.
EDIT: As of March 23, 2012 i still have not received the 2 linear feet of cuben fiber that i ordered. I am not even going to try to deal with this company again. I will be calling VISA and asking for a refund.