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Thru-Hiker.com

in 1 - COMPANIES (Customer Service)

Average Rating
5.00 / 5 (7 reviews)


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Craig Shelley
( craig_shelley )

Locale:
Rocky Mountains
Thru-Hiker.com Online Sales on 12/01/2006 07:37:52 MST Report Post Print

Rating: 5 / 5

I've ordered from them a few times for MYOG projects. I've received the shipment quickly and have not yet had any problems. They can be a good source for some MYOG projects.

Jim Colten
( jcolten )

Locale:
MN
Simply the best on 12/01/2006 08:10:46 MST Report Post Print

Rating: 5 / 5

1) good products
2) friendly and useful help before ans after sale
3) great customer service

I'd rate Thru-Hiker a 6 if that was an option

Eric Noble
( ericnoble - M )

Locale:
Colorado Rockies
Thru-Hiker is excellent on 12/01/2006 08:52:47 MST Report Post Print

Rating: 5 / 5

I ordered a 5.5" x 7.5" sheet of 0.016 inch 6Al4V titanium from Thru-Hiker. This is a custom size not shown on the website. Talking with Ayce was a pleasure and quite helpful in completing my project. My order shipped the same day and arrived as expected. I can't report on problem resolution as there weren't any problems.

Royal Magnell
( BlueMan )

Locale:
Northern CA
AWSOME on 04/05/2007 20:42:05 MDT Report Post Print

Rating: 5 / 5

AYCE is great! I returned some 1.1 oz ripstop for the M 90 and he shiped the Momentum to me for nothing...How many companys will do that for you! He also maintains a great forum and answers every question posted!

Royal Magnell

Shop Royal products at GearBuyer
Andrew Richard
( fairweather8588 )

Locale:
The Desert
Simply the greatest on 06/02/2007 20:13:43 MDT Report Post Print

Rating: 5 / 5

After ordering some spinnaker and some 3/4 webbing for my tarp, he threw in some 1/2 webbing for free. Along with a handwritten note, the shipping was amazingly fast. I will buy from there many times more.

Fred eric
( Fre49 )

Locale:
France, vallée de la Loire
great customer service on 03/10/2008 14:01:28 MDT Report Post Print

Rating: 5 / 5

Had after thought and sent a mail to change order.
30 min after it i recieved answer and refund so i could redo order :

Hello Frederic-

No problem at all with regards to the order changes. I've issued you
a full refund in the amount of $288.58 USD for your previous order.
Please replace the order with the new product choices and we'll move
your order to the front of the shipping queue so that it goes out
tomorrow.

Please let me know if I can be of further assistance.

Regards,
Paul AYCE Nanian
http://www.thru-hiker.com
(415)462-1745

Buck Stolberg
( bstolberg )

Locale:
Harlem
Great Resource, Service, and Support on 07/05/2009 00:16:57 MDT Report Post Print

Rating: 5 / 5

Have ordered materials multiple times from Thru-hiker, and have always been happy with the products and support. Very quick on replying to emails and the forums are a great source for ideas and common problems. AYCE has a lot of experience in making the project kits as well as sourcing materials to MYOG folks. I highly recommend Thru-hiker over other fabric sources as a first and last stop because of the focus on gear makers and relevant selection of material.

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