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Reader Reviews

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in 1 - COMPANIES (Customer Service)

Average Rating
4.14 / 5 (7 reviews)

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Craig Shelley
( craig_shelley )

Rocky Mountains
Oware USA Online Sales on 12/01/2006 07:34:50 MST Report Post Print

Rating: 5 / 5

I've ordered once. I didn't have any problems. Very friendly and personal service. He shipped quickly.

Greg Vaillancourt
( GSV45 )

Yep, Oware is great to buy from. on 02/08/2007 18:47:49 MST Report Post Print

Rating: 5 / 5

David processed and shipped my spur of the moment order in mere minutes on a Saturday afternoon.

Lots of communication and tracking numbers came within minutes of the order. I'm impressed!

Jason Shaffer
( PA_Jay )

on the move....
Oware USA, great service on 02/09/2007 10:06:05 MST Report Post Print

Rating: 5 / 5

I've placed two orders with Oware. Staff was happy to answer my questions, and items were shipped VERY promptly. I recommend Oware to a lot of friends, especially those looking for durable, straight-forward UL gear with a high bang-for-the-buck value. Their fabrics page is also a great source for MYOG'ers.

Art Sandt
( artsandt )
they need to learn to use email on 04/07/2008 14:27:13 MDT Report Post Print

Rating: 4 / 5

I've placed two orders with Oware and before each one I sent email correspondence to them. I placed my first order despite the fact that my email was ignored and received the order maybe a week and a half later. Fairly decent delivery time. The second order I sent them an email and after two weeks I received a reply. For some reason I took this as a good sign so I called them up and placed my order. After I received my order, I sent a follow up email to them and never heard back from them.

It's really annoying, and unprofessional, to see a company that has an online store, yet which doesn't take the time to send replies to emails.

Jeff K
( jeff.k )

New York
Won't return an email on 06/03/2010 10:40:12 MDT Report Post Print

Rating: 1 / 5

I ordered a product over a month ago and still have not received it. I have sent several emails and tried to contact them by filling out the "Contact Us" form on the website. I have received no reply.

I haven't received the product and my credit card was charged. I only ordered some guy line for $4.00, but the lack of communication is unacceptable even if they shipped the product and it was lost in the mail.

Richard DeLong
( Legkohod )

Eastern Europe / Caucasus
No contact, no order, or maybe...? on 06/04/2010 07:00:46 MDT Report Post Print

Rating: 4 / 5

I recently tried to make an order on and sent a couple of messages to Oware regarding my order. I have not received any replies regarding my issue and am not sure that the order followed through because I have not been billed. However, at the time it seemed that it had. I am overseas and cannot call Oware easily, so I don't know how to address the situation.

I have finally been contacted by Oware and might be able to make the order still. Evidently there was a software problem with the site. I will modify my rating after this all pans out.

Edited by Legkohod on 06/04/2010 10:07:08 MDT.

Jean-Francois Jobin
( jfjobin )
Exellent customer service on 01/07/2013 10:26:42 MST Report Post Print

Rating: 5 / 5

Exellent customer service.Ready to do some custom gear.

Edited by jfjobin on 10/25/2015 12:13:24 MDT.

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