Rating: 1 / 5
My experience with Hermit's Hut was AWFUL. But, I guess you get what you pay for. I found that they offered the Gregory Baltoro 65 for the cheapest online and decided to order from them. Big mistake. I placed my order June 5th, hoping to take it on a trip to Belize June 20th. A few days after placing my order, I get an email telling me that to do not actually have the color I ordered in stock, so I had to pick another color. A week or so passed and I had heard nothing from them, so I emailed them asking where my pack was. I then got an email saying something along the lines of it should be here any day. Days passed with no bag being delivered, so I called them to talk to someone. The first person I talked to said he would call me back, and never did. I called an hour later and found out that they had none in stock and were not sure when they would. Why in the hell they did not inform me of this earlier, I have no idea. Now, the rep I was talking to says he will order the bag directly from Gregory and ship it to me, 2nd day air. Problem is, this is Thursday, I need it Saturday. I made it very clear I needed it Saturday but he said over nighting it would be too expensive. On Saturday, I call to ask for a tracking number, and he tells me he has none and to expect it on Monday. I tell him this doesn't help me, I made it clear I needed it on Saturday, and the jack ass hangs up on me. Worst shopping experience of my life. I now have to scramble to come up with a bag to take on my 10 trip to Belize with. I will NEVER shop with the atrocious Hermit's Hut again and I warn you to be careful when ordering from these incompetent idiots.