Rating: 5 / 5
I've made several orders from the Gear Shop here, and the response is always quick, well organized, and delivered quickly with good notification. The merchandise arrived on time and in good condition.
This is a well focused site with a lot of proven gear, reasonable prices comparable with other outlets including some discount, and with fast delivery. One other nice aspect is in BPL being out of state, there is no sales tax, another nice small break.
I'm happy to do business with BPL Gear Shop. They keep you informed on your order status. They respond promptly with an email telling me what I ordered, when it is likely to ship, and other info.
I found the same light for several $'s less on another popular website, but little things like these emails from BPL make it worth the $3 in this case.
Note to Ryan: OK, I spilled the beans that I'll pay a premium, but I'm putting 4 kids through college, so let's keep those margins thin! :)
Upon shipment, you'll receive an email, like the following, that keeps you informed:
Subject: Your order number BPLT99999 has completely shipped!
From: BackpackingLight.com Customer Service <firstname.lastname@example.org>
DO NOT REPLY TO THIS ADDRESS
This is an automatically generated email. If you have questions about
your order, please visit Customer Service Online:
We have made the last shipment of your order #BPLT99999. It is now complete!
Shipping Method: Free Shipping
Tracking Number: 999999999999999999999
ITEMS IN THIS SHIPMENT:
1 Freedom Micro LED Light (photon_light_micro_led)
You can view your entire order status here:
Should you have a question about your items, or about other
products, please reply to this message and let us help.
Contact us: <http://www.backpackinglight.com/cgi-bin/backpackinglight/contact.html>
Remember, you can always visit our site at:
Regards and thanks for your business!
1627 West Main Street, Suite No. 310
Bozeman, MT 59715