Rating: 5 / 5
I ordered a Gorilla backpack from Gossamer Gear. It's my first venture into UL packs. I ordered a medium, and after trying it on for a few days and not finding it completely comfortable, I worried that they pack was too small. Unfortunately, GG was out of stock in large, so I couldn't order one to compare. I used the contact page to email them asking when they thought large might be back in stock, and also asked if there was a way to tell if the pack fit correctly. Within 24 hours, Grant had emailed me back, asking if I could send pictures of myself in the pack, so he could take a look at the fit. He also said if I wanted to hold onto my pack beyond the 30 day return limit, so I could get a large to compare when they were back in stock, not to worry. I emailed him the pics, and again, within a day, he had emailed back saying the fit looked good, but offering to send me a Mariposa Plus large on loan for comparison if I was still concerned. I wasn't, as after playing with the pack some more, I realized my fit concerns were due to user error.
The quality of the product and the customer service the decision to buy from GG again in the future a no brainer.