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Gossamer Gear

in 1 - COMPANIES (Customer Service)

Average Rating
5.00 / 5 (43 reviews)


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James Keener
( jjhiker )

Locale:
San Francisco Bay Area
Possibly the Best Online Shopping Experience on 03/31/2008 00:14:13 MDT Report Post Print

Rating: 5 / 5

The product descriptions are clear and accurate. The pricing is fair. The products are exactly as described. The weights are accurate. Wow. Until I started typing, I did not realize how good GG truly is. Telephone contact. Quick order fulfillment.

Jay Wilkerson
( Creachen )

Locale:
East Bay
Very Reliable on 11/11/2008 16:55:15 MST Report Post Print

Rating: 5 / 5

I have ordered a few items from GG and they always show up on time.. The Spinntwinn came in under 5 days and the tarp is PERFECT. Great product with great customer service.. Highly Recommended. Oh yea nice website too!

Kent C.
( kent - M )

Locale:
High Sierra
WOW! Completely surpassed expectations! on 02/20/2009 04:58:55 MST Report Post Print

Rating: 5 / 5

In Nov. 2008 I first ordered from GG. Delivery guy tried to be helpful and put package over our fence & out of sight; he didn't notice we have dogs. They welcomed the box and had a taste. A couple parts of the backpack were damaged, but repairable, so I called GG. Not only did a Person answer, but it was Grant himself, not a customer service rep.! Since the damage was done by MY dogs on MY property, I asked about the cost to repair the pack. Grant would have none of that. He said my new pack should be new, not repaired-new! Not only did he send me a brand new pack but included a different hip belt that I realized I needed...all FREE of charge! I'll direct my money to GG every chance I get!! Can't wait to buy "The One" from them.

Charles Jennings
( vigilguy - M )

Locale:
Northern Utah
nm on 02/21/2009 15:06:17 MST Report Post Print

Rating: 5 / 5

nm

Edited by vigilguy on 02/21/2009 15:08:53 MST.

Jim MacDiarmid
( jrmacd )
Great Product, Great Service on 04/15/2009 17:39:25 MDT Report Post Print

Rating: 5 / 5

I ordered a Gorilla backpack from Gossamer Gear. It's my first venture into UL packs. I ordered a medium, and after trying it on for a few days and not finding it completely comfortable, I worried that they pack was too small. Unfortunately, GG was out of stock in large, so I couldn't order one to compare. I used the contact page to email them asking when they thought large might be back in stock, and also asked if there was a way to tell if the pack fit correctly. Within 24 hours, Grant had emailed me back, asking if I could send pictures of myself in the pack, so he could take a look at the fit. He also said if I wanted to hold onto my pack beyond the 30 day return limit, so I could get a large to compare when they were back in stock, not to worry. I emailed him the pics, and again, within a day, he had emailed back saying the fit looked good, but offering to send me a Mariposa Plus large on loan for comparison if I was still concerned. I wasn't, as after playing with the pack some more, I realized my fit concerns were due to user error.

The quality of the product and the customer service the decision to buy from GG again in the future a no brainer.

Shop Gorilla, Mariposa products at GearBuyer
Michael Reagan
( MichaelReagan )

Locale:
Southern California
Gossamer Gear on 04/20/2009 12:55:08 MDT Report Post Print

Rating: 5 / 5

I am another long-time customer and will add my praise to all the good that has been already said. Their products are great, prices excellent, shipping prompt, and service outstanding. I love their gear and will continue using it as long as I can still get out and hike.

Michael

Lori Pontious
( lori999 - M )

Locale:
Central Valley
great company on 06/26/2009 07:39:24 MDT Report Post Print

Rating: 5 / 5

I like having a company that responds to emails, has great gear and provides great customer service. I have a Mariposa Plus - what other company would offer to retrofit a pack to the latest frame? I couldn't get any joy from Komperdell when my pole stopped locking, but I have no doubts GG will support their Lightrek poles if I should have issues.

ETA: I did eventually have an issue with a Lightrek twist lock. And after one troubleshooting phone call, GG sent a new pole tip to resolve the issue. Absolutely I'm impressed.

Edited by lori999 on 11/04/2009 21:35:23 MST.

Shop ETA, Komperdell, Mariposa products at GearBuyer
Barnett Childress
( Barnett_Childress - M )

Locale:
New England
GG = Great Gear! on 07/01/2009 12:23:46 MDT Report Post Print

Rating: 5 / 5

Always excellent service from Grant & GG either thru online or over the phone ordering.

Products have been excellent performers.

Products owned:
Assorted foam pads
LT4 Treking poles W/straps
Murmur pack

Peter Atkinson
( sewing_machine )

Locale:
Yorkshire, England
Gossamer Gear on 07/13/2009 13:04:02 MDT Report Post Print

Rating: 5 / 5

I ordered a product from GG (and I live in the UK) and it arrived quickly but unfortunately it broke on the first use; I sent Grant an email and a photo and without question he sent a replacement - which arrived very quickly - and he even sent another fairly major part just in case it happened again. I think this is excellent service - unquestioning and very quick (and the product is very very good despite the 'unlucky' fault'). So, both the customer service and product are totally top drawer!

Joe Clement
( skinewmexico )

Locale:
Southwest
Great Company on 07/16/2009 23:59:03 MDT Report Post Print

Rating: 5 / 5

Quick to answer questions, and even call you back. Hard to beat. Retrofit my Mariposa with the new aluminum stay for next to nothing, and had it back in a week. Service and products so good, I am willing to overlook the fact that they are in the city with the evil, Orange empire.

Shop Mariposa, Retrofit products at GearBuyer
Frank Deland
( rambler - M )

Locale:
On the AT in VA
will communicate if a problem on 09/21/2009 15:36:33 MDT Report Post Print

Rating: 5 / 5

Ditto.

When something is not in stock when you first look, just put your name on the -e-mail-when in stock list and they will let you know.

They quickly and without questions replaced items that had not worked.

Keith Selbo
( herman666 - M )

Locale:
Northern Virginia
Great gear, great service on 10/18/2009 19:56:57 MDT Report Post Print

Rating: 5 / 5

These people deliver great products. They correct problems quickly and are responsive to their email. Sometimes they go the extra mile, doing more than they have to to satisfy the customer. Nuff said.

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jim draucker
( mtnjim )

Locale:
Shenandoah Valley VA
Customer Service on 10/28/2009 19:28:02 MDT Report Post Print

Rating: 5 / 5

WOW

I can't say enough. Phone answered on second ring. What I thought was going to be a problem , turned into a very pleasant business transaction ;) Based on this I will do my best to use their products.

Jim

Richard Rini
( rarini )

Locale:
Southeast
Fantastic on 12/05/2009 07:13:49 MST Report Post Print

Rating: 5 / 5

These guys are great. I ordered a Spinn Twinn tarp and needed them to seal the seams but requested it to be done after I placed my order which would involved an extra charge and additional approval from me. They went and shipped it out before charging me the extra fee for the seam sealing. I love these guys their is still trust out there!

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Justin C
( paintballr4life )

Locale:
East Coast
Awesome company on 02/26/2010 09:51:55 MST Report Post Print

Rating: 5 / 5

I love ordering from Gossamer Gear. The guys there are always very nice and helpful. They seem to really care about their company and their customers. I have bought three different items (spinntwinn, light trek 3s, and mariposa plus) from them and all are exceptionally made. I highly recommend buying from these guys.

jacob huwe
( uticafats )

Locale:
Upstate New York
Killer service on 03/03/2010 16:25:31 MST Report Post Print

Rating: 5 / 5

I fell into a spruce trap while snowshoeing this weekend and snapped one of my LT4 poles in half. This could have happened to any pole.

I sent a email to GG asking how I could replace the damaged section and got a reply later that day. They said" the first ones on us" and are sending me a replacement section for my pole. WOW!

Evan Brodfuehrer
( burtonboarder84 )
problems solved! on 03/22/2010 13:25:53 MDT Report Post Print

Rating: 5 / 5

very helpful after an ordering issue I had. Took a bit to get ahold of someone but very pleasant transaction.

Edited by burtonboarder84 on 03/25/2010 03:35:40 MDT.

Andy Berner
( Berner9 )

Locale:
Michigan
Great Service on 06/08/2010 14:03:56 MDT Report Post Print

Rating: 5 / 5

The couple times Ive called to add something on to my order I have been very pleased with there customer service. It wasn't Glen or Grant the two who most people know. It was another guy and was very helpful.

Thank you Gossamer Gear

James Lantz
( jameslantz )

Locale:
North Georgia
Above & beyond the call of duty on 06/17/2010 16:40:53 MDT Report Post Print

Rating: 5 / 5

I experienced corrosion of one of my Lightrek poles' threaded aluminum bolts which holds the rubber expander to lock the 2 halves of the pole together. This made it impossible to use the pole. After an email to Grant Sible, the poles were shipped back to GG & retrofitted with new stainless steel bolts & o-rings to prevent further water intrusion. The entire process took a little over a week & I was not charged!!
This is why over the years I've bought 2 Squall Classics, a Mariposa Plus, a Gorilla, a Murmur, a SpinnTwinn, the Lightrek 4's, & numerous other accesories from this company.
GG is an outstanding company because of their outstanding customer service & their close adherence to their principles of Innovative, Ultralight, & Affordable. I can't recommend this company highly enough!

Shop Mariposa products at GearBuyer
Ross Bleakney
( rossbleakney )

Locale:
Cascades
Outstanding (Again) on 08/25/2010 12:11:45 MDT Report Post Print

Rating: 5 / 5

Another GG review, another five out of five. This time, I broke a pole section (the lower part, or tip). It was my fault (I stepped on it) and not the fault of the pole. A call to customer support (I'm a bit hard of hearing, so I'm not sure who I talked to) and within five minutes I had the piece. It cost way less than expected (less than a quarter the cost of a pair of poles).

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