Rating: 5 / 5
I've ordered from this company a few times. I haven't had any problems. They sometimes have extra discounts sent in emails. My complaints are minor. First, they send too many advertising emails. The second issue is free shipping doesn't apply to sale items, so if you put a sale item in your cart, you pay more for shipping. Overall, most of the time I can get a better price elsewhere. I mainly have bought climbing and canyoneering gear from them rather than clothing, sleeping bags, etc. However, I'll definitely continue to do business with them.
Update: They shipped an item that was mislabeled on the outside bag that it was stored in. I contacted them. Quickly sent a Fedex label for return and handled the credit quickly. They apologized and gave me at 15% off anytime on an order. The customer service person was very apologetic and quickly resolved the situation. I'm raising my rating. I also ordered once since this and the shipment was very fast.