Rating: 5 / 5
I used to shop EMS frequently, when I lived near Boston. Many years ago, I bought my first pair of hiking boots there. When I went looking for my latest pair of boots, I scoured the local shops (SF Bay Area), and didn't find anything that was light enough, water repellent, and, mostly FIT. I checked the EMS Web site, called EMS, and spent, oh, 1/2 hour on the phone. And then I called again, for another 1/2 hour or so, asking about fit characteristics of various boots.
They were GREAT! Explained loads of stuff, sent me a bunch of copies of their lacing guide (to give out to fellow hikers), etc., etc.