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C and C Outdoors

in 1 - COMPANIES (Customer Service)

Average Rating
3.24 / 5 (17 reviews)


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Craig Shelley
( craig_shelley )

Locale:
Rocky Mountains
C and C Outdoors Online Retailer on 11/21/2006 19:02:17 MST Report Post Print

Rating: 5 / 5

They have good prices and stock some brands, like Integral Designs and Golite. I've ordered from them a number of times. Once, I ordered the Integral Designs eVent Gaiter. There was only one gaiter in the bag. I contacted them and they quickly sent the second gaiter. The problem was taken care of. I've been very satisfied thus far.

Shop GoLite, Integral Designs products at GearBuyer
paul johnson
( pj )

Locale:
LazyBoy in my Den - miss the forest
C&C: One buying experience on 11/22/2006 06:14:31 MST Report Post Print

Rating: 1 / 5

Ordered only once. No problems whatsoever. Would i order from them again? Yes. So, i'll give them a 4 or a 5.


UPDATE:
Did in fact order from them again. Big mistake? Not sure yet. Experience thus far has not been good and at this point is only getting worse. This experience is a ZERO and heading towards negative numbers, hence my rating of a '1' (i couldn't give a ZERO or a negative as the Rating System doesn't allow such). Hoping that it may yet turnaround and i can revise this Review yet again.

Just thought that it was important to make mention of this at this time for the benefit of others.


UPDATE:
Some progress being made so i'm "up-ing" my 1 to a 2, as i'm going to believe what they say they will do.

UPDATE
Back down to a 1. Stringing me along. Surprise! Surprise! Surprise! (as Gomer Pyle, USMC used to say).

UPDATE
20 calendar days now. Multiple ship dates come and gone. No emails yet indicating shipment or reason for not shipping.

I must say though that C&C seems to very good at telling me stories though. I'd give them a 5 in that department. Unfortunately, at this point in time, in my experience they are a minus one. Caveat emptor! Buyer beware!

UPDATE
21D - rcv'd email w/tracking #.
upgraded me to 3d shipping at no extra charge (unfortunately, it spans a weekend, so not much difference in delivery time, but it's the thought that counts!). So, 29jan is the expected Fedex del. date.

They now have 5 more ID eVENT Crysallis bivies in stock and they tell me that they are going to start stocking larger #'s of ID items of all types & plan to become one of the largest ID retailers in the USofA.

Much of this delay could be ID giving C&C "bum" info(???), and C&C just telling what ID said. Someone did in fact get their expected ship dates wrong. ID or C&C? Don't know, but it wasn't me!

Edited by pj on 01/25/2007 12:13:49 MST.

Bob Chilson
( bob.chilson )

Locale:
eastern high sierra
Good products and service on 11/22/2006 10:43:22 MST Report Post Print

Rating: 5 / 5

Each time I have delt with C&C I received excellent service and the expected quality of the product I ordered and withing the time frame stated.

Mark Verber
( verber )

Locale:
San Francisco Bay Area
Reliable, Quick Shipping, Good Sales on 11/24/2006 08:52:37 MST Report Post Print

Rating: 4 / 5

I have made several orders from C & C. They were easy to deal with, shipped products quickly. I needed to change one order before it had been fulfilled. They accommodated me. I am rating them as a 4 rather than 5 because I am saving 5 for companies that go above and beyond such as tarptent.

Shop C & C products at GearBuyer
Stephen Nelson
( stephenn6289 )

Locale:
Sunshine State
too long to respond on 01/24/2007 15:59:52 MST Report Post Print

Rating: 2 / 5

I ordered a poncho/tarp on Dec. 21, 2006 and still have not recieved it yet. They are good at telling stories. We'll see if the last one holds up. They don't respond to e-mails, I'd call them if you have any question that you actually want to know the answer to. I am giving them a 2 because I like their prices even though they lie too much.

Update: I got an e-mail saying that it shipped today, still to long if you ask me.

Edited by stephenn6289 on 01/25/2007 11:17:14 MST.

Roger B
( rogerb )

Locale:
Here and there
I just gave up on 01/24/2007 16:27:36 MST Report Post Print

Rating: 1 / 5

Yes I had hoped for a great deal on their Integral designs equipment, but in the end I gave up and went elsehwere (and paid more). I wanted the gear, not the stories,

Shop Integral Designs products at GearBuyer
Greg Vaillancourt
( GSV45 )

Locale:
Utah
They need to work on service on 02/09/2007 15:27:12 MST Report Post Print

Rating: 2 / 5

They should be like Backcountry.com and indicate what they have in stock on each items page.

They also need to give honest answers about when an item will ship. Just saying "today" and then failing to to do so only lowers my opinion of a retailer.

Randy K
( roosterk )

Locale:
SW OK
Who knows, maybe I got lucky on 02/10/2007 18:08:13 MST Report Post Print

Rating: 4 / 5

Note: I am not necessarily recommending these guys, after all the stuff I've read recently, but I ordered from them Monday night, and received it on Friday. So, I must say that my personal experience with them was very positive. Would I order again? I'm not sure, based on the stuff I've read, but I would definitely think about it. YM definitely MV,caveat emptor, etc., etc.
roosterk

Edited by roosterk on 02/12/2007 11:58:34 MST.

James Loy
( jimbluz - M )

Locale:
Pacific NW
I also gave up on my orders... on 02/11/2007 11:54:30 MST Report Post Print

Rating: 2 / 5

After ordering Integral Designs products from them twice and receiving nothing but empty promises about shipping dates, I too canceled and went elsewhere. They advertise great prices, but it means nothing if they do not have the items in stock and cannot tell you when they will have.

Shop Integral Designs products at GearBuyer
Jaiden .
( jaiden )
Not as bad as I heard on 02/26/2007 07:28:24 MST Report Post Print

Rating: 4 / 5

I ordered golite reed pants and a poncho tarp, and didn't hear from them for a week. I emailed and in a quick reply they said one item was backordered but would be in soon. I did get both items as advertised not too long after that.

Maybe this company may be overloaded, or not have enough systems in place to deal with stocking issues, but I do not think they're out to screw anyone over. If you're in a rush though, you might want to call first, or go somewhere else. Otherwise, for me the price was worth the wait.

Shop GoLite products at GearBuyer
Brian Drum
( lunaport )
Avoid at all costs on 09/12/2007 19:58:59 MDT Report Post Print

Rating: 1 / 5

Terrible customer service.

I placed an order. After hearing nothing for a few days, I emailed to inquire about the status.* I was assured that my order would ship "by the end of this week, maybe Monday." Monday comes and goes. Another entire week passes. On Tuesday (day 14) I email again to inquire about the status. I receive no reply. On Wednesday I phone, and get the voice mail. Later that day they email to let me know that the item is back-ordered, and they "recommend cancelling [sic] the order at this point."

* I needed the item (a tent) for a trip on which I would be leaving in three weeks. So of the 24 days that I had to find the tent, they wasted 15 of them. Now I'm stuck paying for UPS Next Day Air from somewhere else.

Dane Ward
( Tagless )

Locale:
Southeast
Not Living Up To Return Policy on 09/29/2007 19:15:11 MDT Report Post Print

Rating: 3 / 5

IIn July I ordered a Golite Backpack and decided to return it within about two weeks of arrival. It has been over a month since I shipped it back and I've yet to see a refund. Three of my 4 emails have been answered, but none offer any clear indication of when this will be resolved. I will never do business with this company again.

UPDATE (October 16): Recently I was credited on my credit card for this purchase. It took over six weeks to bring closure to my return. With this in mind I am raising my 2 rating to a 3. As mentioned before, I will never do busuness with this company again.

Edited by Tagless on 10/18/2007 06:04:23 MDT.

Shop GoLite products at GearBuyer
Gabe Thomas
( GT_73 )
great price, free shipping & reasonable ship time on 07/14/2008 20:02:40 MDT Report Post Print

Rating: 5 / 5

A four out of five would probably be more accurate considering how great many other companies are about fast shipping. I ordered a BA Pitch Pine and received it 9 days later. To me, well worth the wait for the savings. After reading the company reviews here and elsewhere I was skeptical I would even receive the bag. I saved well over a hundred dollars so have no problem giving a five, but then I didn't need the bag immediately. Also, like many people report, several days after placing the order I hadn't received a tracking number or an order status update so I emailed them and they promptly emailed back saying that I would be getting a tracking number soon. A couple days later I got an email with a tracking number and now I have the bag! An interesting note is that the bag appears to have been drop shipped directly from BA. Again, I don't have a problem with that considering the savings.

Edited by GT_73 on 07/14/2008 20:04:37 MDT.

Dave U
( FamilyGuy )

Locale:
Rockies
Not Recommended on 08/18/2008 10:01:02 MDT Report Post Print

Rating: 2 / 5

Tough company to deal with. Most of their stock they drop ship direct from the manufacturer so although you may see something and put it in your cart and order it, it will not be currently available.

They do NOT price match although they claim they do (caveat - will not price match if it does not make sense to them).

Not recommended when there are so many other viable options available.

I give them a 2 only because Diane does respond to e-mails.

Edited by FamilyGuy on 08/07/2009 22:56:13 MDT.

Pat Comer
( WPComer )

Locale:
Aborokas
Not lightening fast but cheap on 08/19/2008 17:26:56 MDT Report Post Print

Rating: 4 / 5

I have ordered several items from C & C in the past few years. All took longer than a big name company I use primarily but all showed up in a fair amount of time! Will I order from them again. Most certainly. Do I think they use drop ship as a means to keep overhead down due to low inventory. Most certainly. The consumer getting the item in a sort of third party way is what I feel the delay in getting orders is due to.

M ANDERSON
( martyand )
Great Transaction C&C Outdoors on 02/13/2009 14:17:50 MST Report Post Print

Rating: 5 / 5

Ordered an Exped Wallcreeper at a great price. Shipped right away. Arrived well packed and in perfect condition.

So, I would use C&C again readily.

And the Wallcreeper is perfect for what i need. Already had a Rock Wren but needed one in synthetic.

Shop Exped products at GearBuyer
Val C
( GooseBumps )
Recommended on 11/15/2010 13:42:06 MST Report Post Print

Rating: 5 / 5

CCOutdoorStore.com is under new ownership now and taking customer service very seriously. I made my two purchases at the retail store, happy to find what I wanted at decent prices. I had a warranty issue with my boots and I was taken care of pronto.
The owners answer the phone and have responded to my email inquiries the same day I sent them. They are also interested in and respond to customer feedback re gear or service.

Additional discounts can usually be found on the website or facebook account.

All good!

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