Reader Reviews

Rating: 2 / 5

I wanted some dry bags for packrafting and to try shipito
I bought 2 POE pneumo ltw 50l the last model with rounded bottom
They sent me the 2009 model with square bottom that was on sale on their website, while i had paid the full price for the recent one.
Due to shipping cost i wont sent them back.
But when i think i bought from them because they had one of the few website clearly showing wich year model they were selling....

rating changed from 1 to 2 they reimbursed me the difference in cost.

Edited by Fre49 on 10/31/2010 10:07:08 MDT.

Rating: 5 / 5

This is from their "100% GUARANTEED" page:

"Not stoked on your gear? Looking to return it or make an exchange? No problem, we have an Unlimited Return Policy: we guarantee complete satisfaction and an unlimited lifetime warranty. If at any time -- now, next month, in 30 years -- you're not 100% satisfied, send your gear back for a full refund. No questions asked"

Talking to some friends who bought from them they say that they are good at honouring this policy.

BTW, bc25 posts all of the backcountry.com deals here

Rating: 1 / 5

I had a bad experience with this company and strongly suggest that you buy from a different source. My problems included incorrect information on the website, inordinate amount of time to get the correct item set, difficulty reaching anyone who could help, and when the item didn't work, I was unable to get it returned so ended up keeping it but never use it. This is the only outdoor company Ive ever had problems with so I recommend you avoid them and order from just about anywhere else.

Rating: 5 / 5

The customer service that I recieved was great. I ordered two of last years packs at an excellent price. It turned out that inventory was in error and one size was out of stock. After a very pleasant and prompt exchange of emails, Backcountry Gear sent me this years model, also at an excellent price.

Rating: 5 / 5

I found a Montbell jacket for 25% off on backcountrygear.com as part of their Memorial Day Sale. After buying the jacket, I read these reviews and got nervous and second-guessed my purchase.

Two days after ordering the jacket, I received it. I'm happy with the fit and I won't need to return it. Therefore, I can't comment on their return process.

All in all, my order online went smooth and quick.

I will order from them again. My experience makes me believe they have their e-commerce issues worked out.