Rating: 1 / 5
As someone noted above, backcountrygear has a little store in Eugene, OR.
The problem is (we're just a small local store) is what I was given for a horrible customer service experience.
My 3rd time ordering products from them was the whammy!
I ordered 8 products from them for an upcoming trip. I even paid for expedited shipping. I got anything but what I paid for.
They listed the socks I was desperately in need of replacing as in stock. I ordered 2 pair. 4 days later, my order still hadn't been filled. When I called them (because they never contacted me) I was told that the socks were out of stock (yet were still listed on the website as in stock) and that they could at that time either fill the rest of my order or cancel it at my request.
The excuse I was given for the foul up was that they're just one store doing internet as well as walk in sales, and didn't update the website regularly.
My opinion: If you can't accurately keep track of your inventory, you shouldn't be doing internet sales. But most importantly, when you know a customer is in need of something very quickly and has even paid 3 times the regular shipping charges to get items fast, you don't just hold off on the order waiting for them to figure out that there's something wrong and contact you!
The worst part of all is twofold. They had already deducted the money out of my bank account and it took 8 days to be refunded, and I had to, at the last possible moment, drive 4 hours round trip to replace the socks.
I guess I should clarify why I needed new socks in a hurry. I was stuck dogsitting a relatives pooch for a week, a responsibility that would fall on a different family member when I started my trip. The dog rooted through my closet and shredded 2 of my 3 pair of socks. Yes, my relative paid for the socks when they returned home from vacation.