Rating: 5 / 5
This is from their "100% GUARANTEED" page:
"Not stoked on your gear? Looking to return it or make an exchange? No problem, we have an Unlimited Return Policy: we guarantee complete satisfaction and an unlimited lifetime warranty. If at any time -- now, next month, in 30 years -- you're not 100% satisfied, send your gear back for a full refund. No questions asked"
Talking to some friends who bought from them they say that they are good at honouring this policy.
BTW, bc25 posts all of the backcountry.com deals here