Rating: 5 / 5
In February/early March I ordered a Revelation Pack, a Monk Spectralite.60 Tarp and a few weeks later a LiteSoul Bivy, for which Ron didn't charge me any extra postage fees. As others already mentioned, he is responding very fast to emails and customization is never a problem, for example I ordered the LiteSoul without stake-out loops.
Unfortunately I was very busy until June, so I used the Revelation Pack first in the third week of June and found that it kept sliding down constantly, even with very little weight in it. I emailed Ron and he told me that he knew about that problem (the straps below the shoulder straps were to thin), he had already changed the design (I had one of the first packs). He suggested that I send the pack back to him for a free repair, he would cover for my expenses with stuff sacks etc. International shipping from Germany to the US is very expensive, and I needed the pack very soon because I had to work again in 1.5 weeks. So Ron simply told me he would sew me a new one, include a stuff sack for my sleeping bag and ship via USPS Global Express Mail! The pack arrived today, took less then a week, I'm impressed. Doug's right: MLD is fantastic!