Rating: 4 / 5
REI offers superb customer service and truly believes in customer satisfaction. You can return items at any time for whatever reason no questions asked. Sales personnel are extremely familiar with all of their products and can discuss these in depth. My wife was able to try out 3 different sleeping bags and pads. We tried out backpacks, bought one each, and had them adjusted professionally by a tech specialist. They carry a great variety of diverse products for the outdoor enthusiast. If an item is not in stock, you can order it and not pay shipping. I gave them a four because they tend to be expensive and do not match prices. Their rationale for this is that they provide exceptional service, have an outstanding return policy, and return monry to club members via dividends generated from items purchased at their stores. Highly recommended.