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in 1 - COMPANIES (Customer Service)

Average Rating
4.83 / 5 (24 reviews)

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John Lovell
( ursushorribilis )
Great! on 07/17/2009 20:58:31 MDT Report Post Print

Rating: 5 / 5

I have ordered quite a bit from these guys, and have been to their store in Salt Lake. Their staff has always either been knowledgable or know where to get the right answers. Pretty impressed, plus, the parties they used to throw for TGR premiers in Park City were pretty impressive. ;)

Shop Tgr products at GearBuyer
Alfred Getz
( acgetz )

Western US
My Recent Experience on 10/25/2009 19:00:53 MDT Report Post Print

Rating: 1 / 5

I bought quite a bit of gear from Backcountry and received a 20% off coupon last week. The coupon listed a couple of items that were excluded, but nothing I needed. When I tried to use the coupon on Friday, I was told that the rules had changed a few months banck and that Backcountry could no longer discount most well known brands... ie. Mountain Hardwear, Patagonia, North Face, etc, etc. In fact, it turned out that nothing I needed could be discounted. When I asked the sales person why they continued to send out the coupons, they blew me off with "sorry, there's nothing we can do." An email to their customer service department was never answered. Moosejaw doesn't have quite the selection as Backcountry, but almost everything is currently 20% off without a coupon.

Frank Steele
( knarfster )

Great Company on 03/22/2010 10:48:41 MDT Report Post Print

Rating: 5 / 5

I have had nothing but great experiences with Backcountry. I also love picking up their scratch and dent stuff off of Geartrade.

Alfred, you sound like a whiner to me. 1 point because you couldn't use a 20% off coupon. Boo friggin hoo. Your review is next to useless.

David Moreno
( nerrek2000 )

North East Ohio on 05/26/2014 12:15:27 MDT Report Post Print

Rating: 5 / 5

Just my opinion, but in my experience backcountry is by far the best big box retailer out there.

1) During extended business hours you can chat live with a "gear expert" who can answer almost any question.

2) FOREVER GUARANTEE on all products sold by the retailer.

3) FREE SHIPPING/HANDLING on purchases over $49 and actually reasonable shipping/handling for anything under.

I live in north east Ohio, and don't have any backpacking specific stores near me, and hate having to drive 2 hours away just to buy hiking and backpacking footwear. As we all know, most people have a very hard time mail ordering the right size in footwear, and then have to pay to send them back if they don't fit. Not a problem with backcountry.

I ordered 2 sets of footwear, each in 3 sizes to ensure that I'd get the right size for my feet. I explained this idea to the customer service rep at backcountry and they shipped my order with a free return shipping label for each of the sizes that would be returned.

Another time, I returned a rain top that had stitching in the shoulder unraveling. I paid $4 to return it, and since the manufacturer no longer made the model, I was given 3 options: full refund, in store credit, or new model ($40 more) in exchange without having to pay the difference. I chose the new model and it was shipped to me free.

The only complaint I could possibly come up with for backcountry is that I wish they carried many more LW / UL products.

Edit: After reading an other review above, I was reminded of a coupon I received via e mail 3 Christmases ago. It was for $25 off my order. No exclusions. It just couldn't be used for shipping costs. I purchased $55 worth of items @ $30 and got free shipping on the order.

Edited by nerrek2000 on 05/26/2014 12:21:53 MDT.

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