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in 1 - COMPANIES (Customer Service)

Average Rating
4.83 / 5 (23 reviews)

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John Lovell
( ursushorribilis )
Great! on 07/17/2009 20:58:31 MDT Report Post Print

Rating: 5 / 5

I have ordered quite a bit from these guys, and have been to their store in Salt Lake. Their staff has always either been knowledgable or know where to get the right answers. Pretty impressed, plus, the parties they used to throw for TGR premiers in Park City were pretty impressive. ;)

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Alfred Getz
( acgetz )

Western US
My Recent Experience on 10/25/2009 19:00:53 MDT Report Post Print

Rating: 1 / 5

I bought quite a bit of gear from Backcountry and received a 20% off coupon last week. The coupon listed a couple of items that were excluded, but nothing I needed. When I tried to use the coupon on Friday, I was told that the rules had changed a few months banck and that Backcountry could no longer discount most well known brands... ie. Mountain Hardwear, Patagonia, North Face, etc, etc. In fact, it turned out that nothing I needed could be discounted. When I asked the sales person why they continued to send out the coupons, they blew me off with "sorry, there's nothing we can do." An email to their customer service department was never answered. Moosejaw doesn't have quite the selection as Backcountry, but almost everything is currently 20% off without a coupon.

Frank Steele
( knarfster )

Great Company on 03/22/2010 10:48:41 MDT Report Post Print

Rating: 5 / 5

I have had nothing but great experiences with Backcountry. I also love picking up their scratch and dent stuff off of Geartrade.

Alfred, you sound like a whiner to me. 1 point because you couldn't use a 20% off coupon. Boo friggin hoo. Your review is next to useless.

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