Rating: 5 / 5
I have had my pack four months and have taken it on three weekend trips. It is exceeding my expectations in many ways. It is well known that ULA makes great packs. Through email and phone I asked Brian many questions as I confirmed the Circuit was the right pack for me. He was always courteous, responsive and very helpful each time. Once I placed the order, he had the pack to me within a week as promised. It was every thing I had hoped for: given its capacity and features its amazingly light, well designed, and the sewing was impeccable.
What I didn’t anticipate was how functional the design was. While I have always had great packs with external pockets, their ergonomics weren’t the greatest. The Circuit’s pockets on the hip belt, sides and back of the pack provided a convenient place to store everything that I need for changing conditions on the trail. And packing and unpacking is super easy.
But the best part of my experience was the customer service Brian offered long after the purchase. I had a problem fitting my TarpTent Scarp 1 in the pack. Although it was very lightweight, it was 22 inches long. IMO it was too long for the front pocket and in my way if put across the top of the pack.
I discussed with Brian the possibility of adding two straps to carry the tent just below the front pocket. He was helpful in finding a way so the straps wouldn’t rip something if the tent were knocked, tugged or jerked. In the eventuality this modification might rip out, he even offered to fix any problems. I am so appreciative of his willingness to spend time helping a solution that works for me. That is customer service I could never get from major pack manufacturers.