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Ray-Way Books

in 1 - COMPANIES (Customer Service)

Average Rating
3.67 / 5 (3 reviews)

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John Elbare
( jelbare )

Ray-Way Books on 05/13/2010 12:09:45 MDT Report Post Print

Rating: 1 / 5

My first and only purchase from Ray-Way was the book "Trail Life" which I purchased from the Ray-Way web site. It arrived water-damaged, as the package had split open during transit. It had clearly been packaged poorly. Unlike Amazon, which plastic-wraps books before boxing them, Ray-Way simply mailed it unprotected in a Priority-Mail document envelope, which is inadequate for this book. When I contacted them, they first asked me to to take it up with the post office, and finally agreed to issue a refund, if I would mail it back to them. To me, this is cheap, squirrely behavior. On their site, they ask customers to order from them, not Amazon, so that they do not have to pay a cut to Amazon -- but this was a mistake. With Amazon, I would have gotten a better price, free shipping and proper packaging. Although the stuff in the book is good (which I was able to read after drying it out and unsticking the pages), I would really hesitate about doing business with them again.

Wade Ford
( cwford )

Ray-Way Books on 03/09/2011 13:45:33 MST Report Post Print

Rating: 5 / 5

Just bought Trail Life and it was shipped in a timely manner. As a side note the book was shipped in a box with proper padding. IIRC the cost was slightly lower than Amazon. I received multiple email concerning order status. Very happy with the book and the buying experience.

Mike Young
( klackamas )

Great Products! on 06/10/2011 09:34:58 MDT Report Post Print

Rating: 5 / 5

I have ordered products from Ray and Jenny twice. A few years back I ordered a quilt, tarp, and backpack. Everything was packaged fine, arrived quickly and without problems.

Recently I purchased the book Trail Life from them. It was also packaged correctly, arrived without damage and I received it much faster than the shipping estimate.

So far I am please with all the products and service I have received.

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