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Quest Outfitters Customer Service

in 1 - COMPANIES (Customer Service)

Average Rating
5.00 / 5 (3 reviews)

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Travis Leanna
( T.L. )

Quest Outfitters Customer Service on 03/06/2010 19:30:59 MST Report Post Print

Rating: 5 / 5

I've had the pleasure of ordering from Quest Outfitters several times now, and each time I have been treated like the most important customer they have--even though my orders usually consist of just a few really cheap buckles or straps!

Whenever I have a question, it is answered quickly and professionally. Their shipping is very quick, and orders arrive at my door within 3-4 days from date of order.

On a few occasions I had needed to change or add to my order. I sent an email asking for these changes, and was always accommodated by an incredibly helpful woman named Kim. On some occasions she even sent me an email letting me know that my order had shipped and they reduced the shipping cost! (This was because all I ordered was a few measly buckles that weighed nothing.)

Quest is a wonderful company to deal with, and I hope to do business with them in the future.

Blake Lytle
( cirrusbl )

Upper Peninsula
Great company on 07/15/2010 13:27:03 MDT Report Post Print

Rating: 5 / 5

Ditto on Kim being awesome! I placed an order online, then had second thoughts about my color choice. I called the next morning and Kim got the color changed even after my order had been pulled. Shipping was very quick and prices are good. I will definitely order from them again.

David Moreno
( nerrek2000 )

North East Ohio
Quest Outfitters on 05/26/2014 11:34:04 MDT Report Post Print

Rating: 5 / 5

I agree with both of the other reviewers.

I've ordered from Quest 2 times so far, and have had no problems. Just the opposite.

Fast, professional service.

I had contacted them with a question about one of their barrel locs where there was a detail not listed on the website. They gave me the info I needed, apologized for what they felt was an inconvenience for "me" the customer, and immediately added the info to the website. Literally, it was up there the next morning.

Now that's service!

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