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Rating: 5 / 5
Quick version:
Campsaver.com did everything right.
Long version:
I ordered a Mont-Bell UL Down Inner Jacket and a bunch of climbing harnesses from Campsaver.com in September 2009. Campsaver.com had excellent prices for both. I placed my order on Tuesday afternoon. On Thursday afternoon, I got an email from UPS informing me that my order was in their possession. I received the correct order.
Of course the Mont-Bell UL Down Inner was too small, so I had to return it for one size up. Campsaver.com customer service was very friendly and understanding. They happily gave me a return number, immediately threw the new jacket in the mail, and quickly refunded my CC when they received the return. The only shipping I had to pay was the return shipping.
Campsaver.com did everything right, and made my purchase and return as painless as possible.
acronym 10/29/2009 10:37 AM
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