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Cloudveil Company

in 1 - COMPANIES (Customer Service)

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5.00 / 5 (1 reviews)


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( biointegra )

Locale:
Puget Sound
Cloudveil Company on 06/29/2009 22:18:35 MDT Report Post Print

Rating: 5 / 5

I had well used and more or less thrashed a jacket that was an early model lightweight 3-layer stretch shell over a period of about 8 years when it "gave up the ghost." Specifically, it began being hospitable to water from the outside in. I decided to send it in for evaluation, since it was the WTB membrane in between the layers that was actually worn thin and leaking. I kind of doubted that it would justify replacing, but it did me no good and perhaps they would gain some insight from a field failure.

Well, to my surprise and delight, they replaced it with a brand new version of the shell with no questions asked. Wow, a jacket with no patches and even a tad lighter! I look forward to seeing how these welded seams work!

Thanks Cloudveil!

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