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in 1 - COMPANIES (Customer Service)

Average Rating
5.00 / 5 (4 reviews)

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Kathleen B
( rosierabbit )

Pacific Northwest Company on 08/22/2008 09:39:12 MDT Report Post Print

Rating: 5 / 5

I just discovered this website that is based in Oregon. It seems to be a distributor of some of our favorite brands - SixMoonDesigns, Tarptent, Montbell, GraniteGear, and Western Mountaineering. No break on the prices, but the speedy delivery and friendly service are what impressed me. Plus, it has a supply of small, sometimes hard-to-find items. I've ordered from this site twice now and have been impressed with the prompt response and excellent service.

Michael Levine
( Trout )

Long Beach
AWESOME customer service on 10/04/2011 13:13:12 MDT Report Post Print

Rating: 5 / 5

I am among the many on this forum who had a peak elite AC go flat on me. I purchased mine in May.

Their site says "If you are not satisfied, just return the item within 30 days for a full refund. If any product fails under normal conditions due to workmanship, we will repair it, replace it, or refund your money. You must be satisfied. It's as simple as that. "

It is now October but I emailed Steve "I received my pad but have a big problem with it. It deflated the first night I used it and also the second, at which point I just flat stopped using it. I'd like to return this piece of faulty gear." His response was "No problem. Just send it back. It would be good if you have the receipt or at least the approximate date you bought it. Would you like a refund or another pad? We haven't had any problems with them deflating. Yours is the first.

I expected a) that it had been too long for him to accept a refund. b) that he had the choice to just replace or fix my pad, and would choose to because it must be cheaper for him. c) give me the old tech support line to use the repair kit on it, and send me a pdf idiots guide. d) "well why didn't you use a ground cloth"

Instead I got a courteous and understanding reply that was very generous, prompt, and didn't make me feel like it was my mistake. Woohoo. Go I'd gladly spend a few more bucks to have that kind of customer service in the future

Erica Kokkeler
( kaitrinn7 )
Outstanding! on 12/15/2011 15:43:26 MST Report Post Print

Rating: 5 / 5

Couldn't say enough about Steve is very helpful, and accommodating. Because of him, my husband is going to have a wonderful Christmas! Hikelight will be our first go to as we transition to UL gear instead of our traditional backpacking gear.

David Moreno
( nerrek2000 )

North East Ohio Company on 05/26/2014 11:24:48 MDT Report Post Print

Rating: 5 / 5

I've at this point only made one purchase from Hikelight, but will without any hesitation order from them again.

I contacted them to inquire about no see um head nets. They listed mosquito head nets but not the other on the website.

I was told that they had un-listed the no see um because of a lack of interest, but that they did have a few left lying around if I was interested.

Granted, I ordered a few other items as well, but they included 2 no see um head nets in my order at no additional cost.

Wonderful customer service from a quality company.

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