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zpacks Company

in 1 - COMPANIES (Customer Service)

Average Rating
5.00 / 5 (31 reviews)


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Stephen Burgess
( williswall )

Locale:
Pacific Northwest
great custom work on 01/31/2012 17:27:48 MST Report Post Print

Rating: 5 / 5

I have ordered a number of items from Joe, including a custom 3/4 length bivy bag and a modified chest pack for use as a camera bag. Quality is top notch, he responds quickly to my emails, and he doesn't seem put off by dealing with small details required in custom work. Repeat customer over the past 2 years.

Jace Mullen
( climberslacker )

Locale:
Your guess is as good as mine.
Great Service on 02/28/2012 08:57:38 MST Report Post Print

Rating: 5 / 5

While I only ordered stuff sacks from Joe, he was still willing to talk with me about what would work best for me.

Great Guy, I hope to buy a pack from him eventually!

Kenneth Houseal
( Homewardbound )
Joe is top notch. on 03/21/2012 11:09:03 MDT Report Post Print

Rating: 5 / 5

I've ordered several stuff sacks, some cuben tape, cloudkilt and other accesories. Joe is quick to ship, quick to reply, and open to ideas.

Order with confidence.

Jonathan Rozes
( jrozes )

Locale:
Pacific Wonderland
Great customer service on 10/31/2012 10:46:24 MDT Report Post Print

Rating: 5 / 5

Noticed on day one of a recent trip that a new CF stuff sack had a small tear despite not being overstuffed, not crammed into my pack, nothing hard/sharp inside, etc.

I emailed ZPacks on Friday explaining the problem. On Monday, I received a replacement sack.

Chris Freer
( silva_fox )

Locale:
New Zealand
Great service on 03/01/2013 13:51:49 MST Report Post Print

Rating: 5 / 5

I have just received my sleeping bag from Zpacks. The communication from Matt was always prompt and great advice on some changes I made to my order. I'm very pleased with the bag - well made and very good product.

TJ Wharton
( Thadjw )
ZPacks has been great to me on 03/03/2013 13:01:37 MST Report Post Print

Rating: 5 / 5

Joe even emailed a quick note from his NZ trip when I CC'ed him on my last order. They threw in an extra since I bought a bunch of gear. Really appreciated and a great outfit.

Ian B.
( IDBLOOM )

Locale:
PNW
Will certainly do business with them again! on 05/30/2013 23:31:00 MDT Report Post Print

Rating: 5 / 5

Well Z Packs continues to live up to their stellar reputation. I ordered a Hexamid Twin a few weeks ago. The posted delivery times were 5-7 weeks on their website. I suspected that spring is a hectic time of the year for them so when they asked if I needed it in a hurry, I told them that standard delivery was fine. A couple weeks later I had an opportunity to go backpacking in the North Cascades NP. I sent Z Packs an email asking if there was any way I could have the shelter before my trip even though we agreed for a delivery date two weeks later. They were more than willing to deliver the Hexamid Twin early. Very professional company and very responsive answering emails. Keep up the good work guys!

Edited by IDBLOOM on 05/30/2013 23:32:34 MDT.

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Marc Eldridge
( meld )

Locale:
The here and now.
Pack Repair on 06/11/2013 08:29:03 MDT Report Post Print

Rating: 5 / 5

I had a seam on a pack start to show signs of stress. I emailed Joe with the problem and he responded right away with a method for fixing it. I mailed the pack on 6/3/13 electing to have Joe do the fix. I got the pack back yesterday, 6/10/13, with the fix in place and at no charge, not even the shipping. Outstanding customer service

Daniel Collins
( Diablo-V )

Locale:
Orlando FL
Outstanding on 09/15/2013 20:56:37 MDT Report Post Print

Rating: 5 / 5

I just placed an order for various pouches from Z packs and followed the order with an email requesting color choices for some of the items. I got a reply right away on the colors, and I got it shipped to me overnight for free, 2 days total from order placement to items in hand.
It doesn't get any better than that.

Andrew F
( andrew.f - M )

Locale:
San Francisco Bay Area
Great customer service on 09/30/2013 10:01:44 MDT Report Post Print

Rating: 5 / 5

I had the same experience as everyone else here. Joe got me a customized piece of gear on time and was very responsive to my questions and requests. Can't do much better than that.

David Williams
( ddwbeagles )

Locale:
Stephens City, VA
Zpacks on 10/28/2013 22:21:33 MDT Report Post Print

Rating: 5 / 5

Here is another A+ for Zpacks. I initially sent an inquiry to Joe, who provided some excellent advice that led to my purchase of a Hex' Twin model. The day after I ordered it, I get a follow up message from Matt, thanking me and asking about my delivery expectations. What a rare treat to deal with a company and individuals like this. I've ordered from them before and love all their stuff, but I think this was the icing on the cake. They will be my first stop for future purchases. Well done Zpacks!!!!

Update: Just received shipment four work days after placing order for a custom (0.74 cf) order. Amazing quality. Joe and Matt have their acts together! Thanks Zpacks!!!

Edited by ddwbeagles on 11/01/2013 02:02:16 MDT.

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