Rating: 5 / 5
For security reasons, I use a separate banking account for all of my mail order, phone order and online purchases, purposely having no overdraft protection on the account and only putting money in the account in the amount of purchases.
I ordered a bag 2 years ago from Feathered Friends. I specified the color and that I wanted the down overfill option. On the website, they didn't list the amount for shipping/handling.
When I called customer service (always nice to be able to call a business instead of playing e-mail tag) I was told that with shipping, the order would come to $11 more than I'd put into the account for the purchase. When I told the CS rep that I'd have to place the order the next day instead because my bank was already closed, she gave me an $11 discount on the bag and reduced the shipping cost by $5 so I wouldn't have to wait. Great customer service!
I placed the order and 7 days later (regular shipping) my bag arrived. Materials, stitching, color, quality and the down overfill were all impeccable.
I've never had to call CS about a problem but highly doubt I would have any problems.
The bag is like sleeping in a cloud of comfort. Every bit the quality of my Western Mountaineering bag.