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Knowledge Base
You can search our Knowledge Base for answers to your questions, or scroll down to read answers to our most Frequently Asked Questions.
If your support issue has not been addressed by searching the knowledge base or reading our support documents, use our Website Contact Form to send your inquiry to one of our support specialists.
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Frequently Asked Questions
Subscriptions
Can you walk me through the process of creating a new account and subscribing step by step?
I signed up for an account and am logged in. Why am I still unable to read "Members-only" articles?
I purchased a subscription. How do I access premium content?
Do you offer a print version of Backpacking Light?
Security and Privacy
Do you have policies for returns, privacy, and Website terms of use?
What measures do you take to ensure credit card security and minimize fraud?
Shopping
Where is my order invoice/receipt?
How long does it take to process and ship my order?
What are my options for order payment?
Prepurchases / Backorders
How do I prepurchase a product that has not yet been released?
What happens when I purchase an item that has an "out of stock" notification?
International Orders
Do I have to pay customs duties if I live outside the U.S.?
Order Shipping & Tracking
How do I track my order status?
Newsletters & Account Maintenance
Why am I receiving multiple copies of email newsletters?
How do I sign up to receive your general newsletter?
How do I change my email address, mailing address, or other account information?
