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inReach SE: No tracking points, no messages went through today!
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Zorg Zumo
(BurnNotice) - F
Re: Re: Re: Re: Re: inReach SE: No tracking points, no messages went through today! on 07/15/2014 17:41:06 MDT Print View

Yes, impressive pictures and specifications - yet a user can block the the signal with their body. Regarding testing, spot is tested 1000000x more than than cospas-sarsat. And as inreach grows it will be tested 1000000x more as well.

Greg Mihalik
(greg23) - M

Locale: Colorado
Re: Re: Re: Re: Re: Re: inReach SE: No tracking points, no messages went through today! on 07/15/2014 17:45:43 MDT Print View

You're right.
There is no accounting for user error.

System reliability is another topic.

Manfred Kopisch
(Orienteering) - F
So far I'm impressed with the inReach on 07/15/2014 18:00:15 MDT Print View

I'm using the inReach now for two years (the third season) and must say I'm impressed by its ever improving capabilities. Sure I would always love to get more (for example a GPX import for the new Explorer would be nice), but I'm happy with the device. I just exported the GPX file of all my tracking points. There are 18869 of them in the file going back to a JMT hike in 2012, an SHR hike in 2012 and the TGO in 2013. The device has given my wife peace of mind, has helped me with current weather reports and has allowed me to communicate in the wilderness with another group member via their inReach.

The issue I reported yesterday could be called user error and was promptly addressed by Chip Noble (I had set a hide flag).

Greg Mihalik
(greg23) - M

Locale: Colorado
Re: So far I'm impressed with the inReach on 07/15/2014 18:35:20 MDT Print View

Thanks for that update Manfred.

I'm very interested to see what affected Rex and Mike. Hopefully Chip will keep us in the loop.

"Sophistication" certainly allows for more operator error than "just push the button".

Rex Sanders
(Rex) - M

Locale: Central California Coast
July 15 update on 07/15/2014 21:02:27 MDT Print View

Last night, I used the inReach SE to send a message to test@delorme.com, sent a test message to the unit through explore.delorme.com, then left the inReach SE outside overnight (about 8 hours) on our second-story deck. Neither message went through. The outbound message had the spinning icon when I checked this morning. The LED was blinking red.

Chip Noble at DeLorme and I exchanged several emails. We're pretty sure something is wrong with my unit. Troubleshooting by phone scheduled for Thursday morning, working around my work schedule and EDT vs PDT.

Chip and DeLorme are exceeding my expectations so far.

-- Rex

Mike W
(skopeo) - F

Locale: British Columbia
inReach SE: No tracking points, no messages went through today! on 07/16/2014 01:01:36 MDT Print View

>> Chip and DeLorme are exceeding my expectations so far.<<

+1 on that!

Rex - I did exactly the same as you (Delorme test email, set it outside for hours and got the constantly flashing red light). Seems very odd to me that there would be two identical hardware failures at the same time with units that we operating perfectly just before a firmware upgrade. I know it's possible but...

In the future I will be testing mine "before" the firmware upgrades and immediately after.

Woubeir (from Europe)
(Woubeir) - F - MLife
Re: So far I'm impressed with the inReach on 07/16/2014 02:11:23 MDT Print View

"for example a GPX import for the new Explorer would be nice"
Apparently, that feature is in the works and should come with one of the next firmware upgrades.

Marko Botsaris
(millonas) - F - MLife

Locale: Santa Cruz Mountains, CA
Re: inReach SE: No tracking points, no messages went through today! on 07/16/2014 09:08:51 MDT Print View

" got the constantly flashing red light"

I've only had one for a while, but doesn't it also flash when you have an unread message, such as the reply to your test. Anyway, just checking.

Marko Botsaris
(millonas) - F - MLife

Locale: Santa Cruz Mountains, CA
Re: Re: Re: Re: Re: inReach SE: No tracking points, no messages went through today! on 07/16/2014 09:16:46 MDT Print View

I'm kinda with Greg (his older post about the network), seem like a lot of people are jumping to the conclusion it is an issue with the device. Is it impossible it is a glitch in the Iridium network? Coverage? Load? We treat a lot of or technology like it is magic, and when the magic doesn't work right we want to blame the nearest thing we can see. Does seem more likely it is the device given the relative sophistication of the technologies, not to mention getting a crap chip from some cheap supplier. Just saying.

Edited by millonas on 07/16/2014 09:36:41 MDT.

Doug I.
(idester) - MLife

Locale: MidAtlantic
Re: inReach SE: No tracking points, no messages went through today! on 07/16/2014 09:28:20 MDT Print View

I just dragged mine out of the drawer to test. It updated itself, without asking, when I acquired a signal. Still, I'm on Firmware version 2.6.24021. Sent a test message/received a reply fine.

I'll try updating the firmware and see what happens.

I'm also on hardware version 2.

Edited to add: Delorme site is down for maintenance at the moment.

Edited by idester on 07/16/2014 09:55:47 MDT.

Doug I.
(idester) - MLife

Locale: MidAtlantic
Re: Re: inReach SE: No tracking points, no messages went through today! on 07/16/2014 10:38:05 MDT Print View

Okay, updated to firmware 2.6.25624. Sent test message. No confirmation message received yet. It's only been 5 minutes, but the test I did before the update received a near instantaneous response.

Perhaps the firmware updates are only being tested on 2.1 devices?

Edited to add - Like Rex, I now also just get the flashing red light.

Edited by idester on 07/16/2014 10:45:23 MDT.

Doug I.
(idester) - MLife

Locale: MidAtlantic
Re: Re: Re: inReach SE: No tracking points, no messages went through today! on 07/16/2014 11:02:41 MDT Print View

So, interesting (to me anyway).

I did another sync to the site, and it said I needed updates (which surprised me since I just updated 15 minutes or so ago). This time it updated my contacts/messages/etc., but did not do any more firmware upgrades. The flashing red light was now off.

So I took it outside and asked it to check for new messages, and in came the reply to the test message I sent 15 minutes ago.

Sent another test message (there's 3 of my 5 for this month! :-). Didn't get an immediate reply, but did get one when I asked the device to check for new messages. And flashing red light continues to no longer be flashing.

Seems to be fine. So maybe you just need to sync twice for some unknown reason, once to upgrade the firmware and once to update everything else.

Bob Gross
(--B.G.--) - F

Locale: Silicon Valley
Re: Re: Re: Re: inReach SE: No tracking points, no messages went through today! on 07/16/2014 11:10:38 MDT Print View

"So maybe you just need to sync twice for some unknown reason, once to upgrade the firmware and once to update everything else."

That is what I've been complaining about to Delorme for the last six weeks. I think the tech support department has cut me off now, because the only questions that I ask are the ones for which they have no answers.

--B.G.--

Bob Gross
(--B.G.--) - F

Locale: Silicon Valley
Re: Re: Re: Re: Re: inReach SE: No tracking points, no messages went through today! on 07/16/2014 13:12:08 MDT Print View

Hmmm. The DeLorme tech support group finally responded to me after more than a week. Then the response was a non-answer.

I wonder how far I can throw this thing.

--B.G.--

Kerry Wilson
(mntnflyr4fun) - F

Locale: North of Eugene, South of Portland
How comforting on 07/16/2014 14:32:41 MDT Print View

to know that the technology you are relying on to save your butt in a crisis may not work.

That's exactly why I only carry a PLB that goes direct to Federally funded search and rescue coordination. 406mhz PLB's may not have the bells and whistles, but its EXACTLY the same technology used in all US aircraft, and search and rescue is coordinated by the same agency.

I flat refuse to rely on some commercial website with a, "who knows what" dispatch system and buggy website that is probably manned by someone in India to get me out when and if I have a life threatening emergency.

Leave the texting app at home and enjoy being unplugged from the universe for a few days, it will do your soul good.

Jennifer Mitol
(Jenmitol) - M

Locale: In my dreams....
Re: Re: Re: Re: Re: Re: inReach SE: No tracking points, no messages went through today! on 07/16/2014 20:25:52 MDT Print View

OK. It took me just a few attempts to update the firmware - usually it actually takes me WAY too much time and way too many attempts. This was the easiest update I did.

I also did the test messages and everything went through just fine.


I have hardware version 2.0 and firmware 2.6.25624

Zorg Zumo
(BurnNotice) - F
Re: How comforting on 07/17/2014 09:22:16 MDT Print View

Kerry Wilson wrote - "That's exactly why I only carry a PLB that goes direct to Federally funded search and rescue coordination. 406mhz PLB's may not have the bells and whistles, but its EXACTLY the same technology used in all US aircraft, and search and rescue is coordinated by the same agency."

Enjoy your talisman.

Rex Sanders
(Rex) - M

Locale: Central California Coast
Re: Re: How comforting on 07/17/2014 09:51:49 MDT Print View

nm

Edited by Rex on 07/17/2014 10:03:07 MDT.

Jonathan Shefftz
(jshefftz1) - MLife

Locale: Western Mass.
inReach/Iridium/GEOS vs PLB/COSPAS-SARSAT/NOAA on 07/17/2014 20:16:30 MDT Print View

PLB fans are not only overlooking the failures in the (very) few tests of PLB transmission, but also the ability of inReach to convey detailed information to GEOS.
By contrast, all that a PLB conveys to COSPAS-SARSAT is your location and registration information. Is the PLB owner in need of assistance, or another party? Does someone require immediate medical attention, or just extrication from the backcountry? How timely is the need for assistance?
With inReach, all of this can be conveyed in a two-way exchange.

(Meanwhile, my units has been sending messages fine over the last few days.)

Greg Mihalik
(greg23) - M

Locale: Colorado
Re: inReach/Iridium/GEOS vs PLB/COSPAS-SARSAT/NOAA on 07/17/2014 20:21:18 MDT Print View

"PLB fans are not only overlooking the failures in the (very) few tests of PLB transmission..."

Details please.

Are you referring to "operator error" or some sort "behind the scenes" systems failures?

Edited by greg23 on 07/17/2014 20:30:10 MDT.