I'm assuming they've mixed my order up with someone else's, no doubt I've got someone's Sycamore and they've got my Summerlite. It seems strange that they've got the length and bag type wrong, normally it would be just one thing.
Initially I sent an email without a reply, so I emailed them again and the response was, we will only pay shipping fee's within America, no doubt because it's gone through a shipping agent.
Not long after the first guy sent me an email, another guy got back to me wanting some more details so I'll respond to him when I get home from work in three hours time.
It should be as simple as you say but I don't think it's going to be in my favour, time will tell.