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REI HAS THE WORST CUSTOMER SERVICE ON THE PLANET!
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Alessandra Bisi
(AlexBambifluff) - M

Locale: Playa del Carmen, QR, Mexico
REI HAS THE WORST CUSTOMER SERVICE ON THE PLANET! on 04/21/2014 20:16:41 MDT Print View

I am about to spend 1000$ or more in their gear and they couldn't care less.
Any as good websites I can purchase equally quality gear from, please? What do you think of MEC?

Thanks,
Alex

Justin Baker
(justin_baker) - F

Locale: Santa Rosa, CA
Re: REI HAS THE WORST CUSTOMER SERVICE ON THE PLANET! on 04/21/2014 20:25:07 MDT Print View

Please do tell more.

Backcountry.com is good. Good prices and return policy.

Dave T
(DaveT) - F
YOU'RE RIGHT!!!! on 04/21/2014 20:27:16 MDT Print View

IT'S THE ALLTIME WORST! I HATE IT SOOOOOOO MUCH!

p.s. Are you for real? Can you relax on the all caps? Also, if you have a problem with REI's customer service, the problem just MIGHT be with you.

Pierre Descoteaux
(Pierre) - MLife
MEC feedback on 04/21/2014 20:29:49 MDT Print View

They still have great service and warranty. It is a no brainer for me since I'm in Canada. They are also very helpful on the phone. If they have what you need and if they ship it where you are since some brands can't be ship outside of Canada I wouldn't hesitate.
Cheers
Pierre

Ken Thompson
(kthompson) - MLife

Locale: Behind the Redwood Curtain
Re: REI has the worst customer service on the planet! on 04/21/2014 20:46:32 MDT Print View

An educated consumer is the best customer.

Robert Perkins
(rp3957)

Locale: The Sierras
REI HAS THE WORST CUSTOMER SERVICE ON THE PLANET! on 04/21/2014 20:56:33 MDT Print View

While I'm not necessarily an REI supporter on all of their gear, particularly when it comes to lightweight gear, BUT I have found their customer service to always be very good to excellent. I'd be curious to see what the specific issue was in this case.

Alessandra Bisi
(AlexBambifluff) - M

Locale: Playa del Carmen, QR, Mexico
FOR REAL! on 04/21/2014 21:03:11 MDT Print View

I am for real. Yeah probably it's just me, although EVERY OTHER WEBSITE I have made contact with, NEVER had this sort of attitude with me. EVER!

I have read lots of REI's customer service reviews and they don't really proud themselves for good customer service. They don't have enough staff, time or empathy to treat with individuals and I guess every single customer who is not a member already, for as much money can potentially bring to the company, is just another drop in the ocean for them. They don't particularly care about "possible" membership or good feedback.
Not the customer service policy we have in Italy to be honest.
Or that they have at Patagonia for example.

I guess I can just spend my 1000 USD dollars somewhere else.
Just need to find a Canadian forwarding company.

Katharina ....
(Kat_P) - MLife

Locale: Pacific Coast
Re: FOR REAL! on 04/21/2014 21:09:37 MDT Print View

This is still a pretty vague complaint. More details would be helpful to others .

Greg Mihalik
(greg23) - M

Locale: Colorado
Re: Re: GET REAL! on 04/21/2014 21:14:26 MDT Print View

Oh, boohoo, boohoo, boohoo....

Did someone not get their way?

Edited by greg23 on 04/21/2014 21:16:18 MDT.

Alessandra Bisi
(AlexBambifluff) - M

Locale: Playa del Carmen, QR, Mexico
Comparable website on 04/21/2014 21:24:09 MDT Print View

But it doesn't really matter, as I have mainly asked for another comparable website where I can purchase and get knowledgeable advice from!

Long story short: I have asked for a few advice over the phone to JIM, Rei most knowledgeable product specialist. He asked me to give him more in depth details about my trip, so that he could advice me better, so I did more research and then e-mailed him. He replied to a bit of my e-mail (it wasn't very long!) and said he would have replied to the rest the day after. I never heard from him again.
Phoned up a few times, they told me he was on my e-mail and to just wait for his reply, then I asked if I should e-mail any further question in and they said "absolutely". Then I received an e-mail today, from somebody else who knew nothing about the insights of my travels, giving me totally unrelated suggestions, which were just the most expensive stuff REI carries and telling they couldn't waste any more of their time with me.
I specified I was gonna spend about 1000 USD in their gear and that I wanted to be sure of what I was buying before purchasing, but they couldn't care less.

Dave T
(DaveT) - F
OK. on 04/21/2014 21:31:22 MDT Print View

If REI has worse customer service than "Italy" I'm not sure there's much more to say.

Edited by DaveT on 04/21/2014 21:33:38 MDT.

Katharina ....
(Kat_P) - MLife

Locale: Pacific Coast
Re: OK. on 04/21/2014 21:37:36 MDT Print View

Ok that was funny Dave :)

Katharina ....
(Kat_P) - MLife

Locale: Pacific Coast
Re: Comparable website on 04/21/2014 21:41:38 MDT Print View

You might have better luck with a smaller company then. The personal attention you would like to receive seems more likely when working with less of a giant.

Alessandra Bisi
(AlexBambifluff) - M

Locale: Playa del Carmen, QR, Mexico
Spaghetti, Pizza and Mandolino on 04/21/2014 21:43:09 MDT Print View

Hey, we have pretty good customer service, taken away government and politics. :)

Brian Roach
(brianjroach) - MLife

Locale: Oakland Hills
Help is on your way... on 04/21/2014 21:45:37 MDT Print View

Alexandra,

The customer service at this store will help outfit you for your trip.

http://shop.nordstrom.com/c/personal-stylists

Alessandra Bisi
(AlexBambifluff) - M

Locale: Playa del Carmen, QR, Mexico
lol on 04/21/2014 21:53:42 MDT Print View

Ah shame, they don't have tents and sleeping bags dressing rooms!

Katharina ....
(Kat_P) - MLife

Locale: Pacific Coast
Re: lol on 04/21/2014 21:58:55 MDT Print View

Pizza, spaghetti, mandolino and....good sense of humor in your case :)

Marko Botsaris
(millonas) - F - MLife

Locale: Santa Cruz Mountains, CA
Re: REI HAS THE WORST CUSTOMER SERVICE ON THE PLANET! on 04/21/2014 22:27:26 MDT Print View

Alexandra, continue to ask your questions on here. Cut and paste your email to them here somewhere and see what happens.

The main problem is you will have to decide which advice to take.

Edited by millonas on 04/21/2014 22:28:16 MDT.

Tom Kirchner
(ouzel) - MLife

Locale: Pacific Northwest/Sierra
Re: Re: Re: GET REAL! on 04/22/2014 17:46:02 MDT Print View

I think "alexbambifluff" about says it all. I've been ROTFLing for several days now, but I can't contain myself any longer. You guys are being played. ;)

I'm sort of surprised REI figured it out before someone on this highly sophisticated website.

Edited by ouzel on 04/22/2014 17:48:45 MDT.

Jennifer Mitol
(Jenmitol) - M

Locale: In my dreams....
Re: Re: Re: Re: GET REAL! on 04/22/2014 18:20:26 MDT Print View

I'm really confused.