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REI Changes Return Policy To One Year Time Limit
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Hammock Hanger
(Travelpro) - F
REI Changes Return Policy To One Year Time Limit on 02/11/2014 11:06:02 MST Print View

I notice the REI website now states returns are accepted only for one year from date of purchase.
One year is still a generous timeframe, but a big change from the unlimited no questions asked Lifetime return policy REI has always had until now.

So if you have an REI item that didn't work out sitting in your gear closet, be aware that there is now a one year time limit for returning it.

REI has a 'contact us' phone and email button on their website. You can ask questions, or voice your Member's opinion to Management about this new return policy.

Greg Mihalik
(greg23) - M

Locale: Colorado
Re: REI Changes Return Policy on 02/11/2014 11:20:20 MST Print View

Old News, and not quite complete . . .


"If your item has a manufacturing defect in its materials or workmanship, you can return it at any time."


But, yes, the "gear exchange" is Closed.


REI Return Policy

Edited by greg23 on 02/11/2014 11:25:34 MST.

Joshua A
(Aberrix) - M
disappointed on 02/11/2014 11:27:38 MST Print View

I've never abused this policy, but can see how someone could have. However the piece of mind it offered led to many purchases at REI vs. buying cheaper online. I'd have to say I'm slightly more inclined going forward to save a couple bucks and buy it online vs. in store at REI now, I'm mildly disappointed. (but understand)

edit: buy online at the cheapest retailer*

Edited by Aberrix on 02/11/2014 11:28:17 MST.

Stephen M
(stephenm) - MLife

Locale: The Great Lakes Bay Region
Re: disappointed on 02/11/2014 11:29:14 MST Print View

I returned some items to REI Saturday that where more than 1 years old and no issues.

Greg Mihalik
(greg23) - M

Locale: Colorado
Re: disappointed on 02/11/2014 11:30:46 MST Print View

Yes, it's heartbreaking to make a decision,
take over a year to discover it wasn't the right choice,
and not be able to get your money back.


Violins please....

Edited by greg23 on 02/11/2014 11:31:56 MST.

Joshua A
(Aberrix) - M
Re: Re: disappointed on 02/11/2014 11:35:36 MST Print View

there's no need to be rude.

Stephen M
(stephenm) - MLife

Locale: The Great Lakes Bay Region
Re: Re: Re: disappointed on 02/11/2014 11:38:36 MST Print View

Yes, it's heartbreaking to make a decision,
take over a year to discover it wasn't the right choice,
and not be able to get your money back.


Violins please....

Edited by greg23 on 02



Is this aimed at me Greg?

Greg Mihalik
(greg23) - M

Locale: Colorado
Re: Re: Re: disappointed on 02/11/2014 11:39:02 MST Print View

Rude? My apologies.

I was trying to be sarcastic.


Edit: Stephen. No. At folks expecting a thoughtless free ride. (timestamp overlap)

Edited by greg23 on 02/11/2014 11:41:53 MST.

Stephen M
(stephenm) - MLife

Locale: The Great Lakes Bay Region
Re: Re: Re: Re: disappointed on 02/11/2014 11:57:41 MST Print View

Thats cool Greg, I thought it was an overlap alright :-)

Hammock Hanger
(Travelpro) - F
Gotta love REI on 02/11/2014 13:42:52 MST Print View

REI operated on an honor system which worked great for 99.5 % of the Members.

Where this may impact REI sales is people not buying end of season items where it might be the better part of a calendar year before they can try them out for the first time. And buying gifts for birthdays months in advance. Etc.

The 'gear exchange' was never a big problem for REI according to managers I've asked. The very few repeat offenders who tried to use REI as 'money back rentals' just had their memberships quietly cancelled and were banned from the store.

I do love REI. Good to know they will still honor lifetime warranties for defects.

William F
(wkf) - F

Locale: PNW
Re: Gotta love REI on 02/11/2014 17:23:40 MST Print View

Has anyone had problems since the policy changed for "legit" return attempts? I would think that if you gave them enough attitude that REI would fold under the pressure more often than not… but I'd be curious to hear if anyone has experienced otherwise.

Bob Gross
(--B.G.--) - F

Locale: Silicon Valley
Re: Re: Gotta love REI on 02/11/2014 17:27:38 MST Print View

"I would think that if you gave them enough attitude that REI would fold under the pressure more often than not"

Why would you want to do that?

--B.G.--

Stephen M
(stephenm) - MLife

Locale: The Great Lakes Bay Region
Re: Re: Re: Gotta love REI on 02/11/2014 19:40:28 MST Print View

I had no problems returning 270$ of gear on Saturday that was more than a year old, they offered to put it back on my card or give me store credit (which I took) and we proceeded to spend 400$ on top of the credit as my wife likes the clothes in the store.

Tom Kirchner
(ouzel) - MLife

Locale: Pacific Northwest/Sierra
Re: Re: Re: Re: Gotta love REI on 02/11/2014 19:52:24 MST Print View

"I had no problems returning 270$ of gear on Saturday that was more than a year old, they offered to put it back on my card or give me store credit"

One possible explanation is that the stuff you returned was purchased before they changed their return policy and they "grandfathered you in". They did that for me a few months ago.

Ian B.
(IDBLOOM) - MLife

Locale: PNW
Re: Re: Re: Re: Re: Gotta love REI on 02/11/2014 22:13:09 MST Print View

Hit the flagship store and Feathered Friends last weekend. It was fun to drool over the bikes, split board, and some of the other toys but there wasn't much that I needed. Three hour drive and all I walked away with was a new rite in the rain notebook and a few other nicknacks. I guess the good news is that my kit is pretty dialed in and had some time to visit with some friends.

I'm glad they changed their return policy. It's pretty sad to see some of the items on garage sale day, especially the tables of shoes worn to the midsole.

Dale Wambaugh
(dwambaugh) - MLife

Locale: Pacific Northwest
Re: Re: Re: Re: Re: Gotta love REI on 02/11/2014 22:21:31 MST Print View

REI still covers defective items past one year. I was there today and saw a jacket returned because the buyer didn't like the color. I once saw a down vest returned because it wasn't waterproof.

I once saw a 17 year old pair of boots returned because they didn't fit. There were items worn to the core and returned because they weren't warm enough or didn't fit, or the owner ripped it. That is what killed the goose.

Justin Baker
(justin_baker) - F

Locale: Santa Rosa, CA
Re: Re: Re: Re: Re: Re: Gotta love REI on 02/11/2014 22:24:05 MST Print View

As long as REI will allow me to return defective items, they will still have my bussiness.
It would suck to have snowshoes that you only used twice a year fail on you after a couple of years and be unable to return them.

William F
(wkf) - F

Locale: PNW
Re: Re: Re: Gotta love REI on 02/11/2014 23:30:47 MST Print View

Bob, I wouldn't. If I was really convinced that a product was defective for example, I could imagine getting upset if they were telling me they wouldn't refund it. I've never run into this situation with REI though, with other vendors yes.

Like Justin said, as long as REI continues to accept refunds for defective stuff I'm cool with that. I'm going to buy some BD poles there next month with a dividend, gift card, and 20% coupon. I don't plan on returning them after I've beaten them to death either ;)

Bob Gross
(--B.G.--) - F

Locale: Silicon Valley
Re: Re: Re: Re: Gotta love REI on 02/12/2014 00:37:21 MST Print View

"I could imagine getting upset if they were telling me they wouldn't refund it."

Life is too short to keep worrying about the hypotheticals.

--B.G.--

Nick Gatel
(ngatel) - MLife

Locale: Southern California
Re: REI Changes Return Policy To One Year Time Limit on 02/12/2014 07:47:55 MST Print View

Is REI now selling a lot of defective gear?

Over the decades I have purchased my share of gear at REI and only had one defective item -- a bad grommet in a nylon tarp, which I was able to replace myself in a couple of minutes.

I have returned some clothing given to me as gifts, which was the wrong size. But I didn't wait years to return them, I returned them soon after receiving them.

I don't see the problem with the current return policy. It seems more than fair to all rational patrons.