@Nick - thumbs up.
@TheShrillOnes You have some reasonable points overall about customer service, or the lack thereof. Perhaps BPL/Ryan could use some of the money and hire someone to answer the emails, especially anything related to membership fees and accounts, at least once a week. Still, no one will (or should) take you too seriously if you start talking about "Fraud", etc. So far I think occasional incompetence is the only thing I see.
You may have to work at it, maybe even much harder than you should, but I'm sure you can get the matter cleared up eventually. But if instead of being constructive you jump straight into the hyperbolic invective, well then you are just making yourself into an internet cliche.